How Modern Technologies are Transforming Digital Customer Success
In this article, we’ll break down how these technologies are transforming digital customer success.
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8 min read
All you need to know about Digital Customer Education.
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
Leveraging Customer Education for Enhanced Product Adoption
In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes
Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.
The Importance of Onboarding and Everboarding in Digital Customer Success
In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.
Automating Customer Success: Pitfalls and Solutions
In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.
The Top Customer Education Platforms In 2024
It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.
Top Customer Community Platforms And Their Features
This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!
How to Measure the Success of Your Onboarding Process
It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry.
The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding
Worldia's Journey with MeltingSpot
Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.
Price Bee's Transformation with MeltingSpot
MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.
Javelo's Success with MeltingSpot
Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.
Top 9 Best Practices for Effective SaaS Onboarding
Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,
Customer Success Upsell - 10 Strategies You Should Know!
Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies.
The
Low touch Customer Success: Characteristics, Implementation & Benefits
You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer
Customer Success KPIs: Metrics & Benchmarks
A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience.
In the dynamic landscape of customer-centric
What is Product Adoption Rate? Metrics, Benefits & Strategies
In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience.
Let's start
How To Use ChatGPT In Customer Success
In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have
How to Scale Your Customer Success: Strategies for Sustainable Growth
For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality
Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle
Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.
What is Product Adoption? Stages, Measurement & Importance
This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.
The Importance Of Building A Customer Onboarding Journey
Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.
Time To Activate: Definition and Principles
Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.
Customer Community: The Ally of Customer Success Teams?
Today, it is the most effective strategy to boost growth, enhance customer experience, and streamline the work of Customer Success teams.
How to integrate customer education into every stage of the customer journey?
Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.
How EnergyCAP Transforms Customer Engagement with MeltingSpot
Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.
Towards a digital-led approach to Customer Success Management?
For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).
Customer Community: The tool to accelerate your sales cycle.
Long. Very long. That's how we can describe the sales cycle for the majority of B2B companies.
From Marketing to Customer Success: The Evolution of Nisha Baxi’s Role at Gong
In this article, we’ll take you through Nisha’s remarkable path from her early days at Gong to her current role as the head of community and customer success.
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9 min read
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
-
9 min read
Leveraging Customer Education for Enhanced Product Adoption
In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.
-
8 min read
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
-
8 min read
The Power of Community in Customer Success: Benefits and Implementation Strategies
In this article, you'll learn from Jonny’s experiences and get some great tips on creating a vibrant customer community.
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12 min read
The Secret to Effective Digital Customer Success: Curating Essential Content
Ever felt lost in the clutter of too much information? That's often the hurdle your customers face when they use your SaaS platform. What if you could strip away the excess and highlight what truly matters?
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10 min read
Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics
This article will show you his valuable tips on how to align your measurements with real business goals.
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9 min read
High Touch vs. Low Touch: Choosing the Right Customer Success Strategy
This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.
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5 min read
Pre-onboarding: Reducing Churn Through Better Customer Preparation Before Onboarding
In this article, we’ll explore some essential tactics that can make a real difference through tips shared by Jonny Tennyson, Head of Customer Success at Secure Code Warrior, during a recent webinar.
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10 min read
Integrating Product and Marketing Teams in Customer Success
In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.
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9 min read
High Touch Customer Success: Elevate Your Client Engagement Strategy
This article explores the concept of high touch customer success, its benefits, and how integrating a platform like MeltingSpot can elevate your high touch strategy to new heights.
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5 min read
Low Touch: Meaning and Principles
In this article, we will dive into the meaning and principles of low touch, and how MeltingSpot can help you implement these strategies to enhance your customer success.
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6 min read
The Impact of Group Training Sessions on Customer Success
In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.
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9 min read
Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes
Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.
-
8 min read
Adapting Your Customer Success Strategy for Different Market Segments
Using the same strategies for everyone can lead to missed opportunities and unsatisfied customers. The difficulty that arises for many companies is how to segment their audience effectively. Don't worry; this article is all you need to know about some major segmentation strategies.
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8 min read
The Importance of Onboarding and Everboarding in Digital Customer Success
In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.
-
8 min read
Automating Customer Success: Pitfalls and Solutions
In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.
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6 min read
Join CS Nation, our Digital Customer Success Community
Jump into CS Nation, your go-to hub for all things digital customer success! Join hundreds of customer success leaders who are passionate about learning and sharing their knowledge in the realm of digital customer success. Forums, Discussions, Interviews, Masterclasses, Ebooks…
Join CS Nation
