Benoit Chatelier

Benoit Chatelier

How to Measure the Success of Your Onboarding Process

It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. (Source) The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass

Worldia's Journey with MeltingSpot

Explore how Worldia revolutionized agent engagement with MeltingSpot. Discover their journey, from seamless deployment to enhanced content accessibility, and uncover insights for elevating customer success in the travel industry.

Price Bee's Transformation with MeltingSpot

Discover how Pricebee, a leading CPQ SaaS for construction material producers, achieved remarkable efficiency gains and user engagement through their partnership with MeltingSpot. Dive into their transformative journey and glean insights for elevating customer success in the digital age.

Javelo's Success with MeltingSpot

Discover how Javelo revolutionized HR management with MeltingSpot. Dive into their journey, from pre-deployment challenges to seamless integration, and glean insights on enhancing customer success in the digital era.

Customer Success KPIs: Metrics & Benchmarks

A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience. In the dynamic landscape of customer-centric

How To Use ChatGPT In Customer Success

In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have

How to Scale Your Customer Success: Strategies for Sustainable Growth

For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality

The Importance Of Building A Customer Onboarding Journey

Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.
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