Benoit Chatelier

The Intersection of Customer Education and Product Development

Customer education

In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.

17 October 2024 - 9 min read

5 Proven Tips to Elevate Customer Success Through Continuous Learning

Customer Success

Customer Onboarding

In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.

08 October 2024 - 8 min read

The Strategic Role of Customer Education in SaaS Business Success

Customer education

In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.

04 October 2024 - 6 min read

The Power of Customer Success Communities: Building Loyalty and Driving Growth

Customer Success

Customer Communities

Customer communities are one of the hottest trends in boosting your customer success. They can elevate satisfaction, drive growth, and build lasting loyalty among your users.

30 September 2024 - 8 min read

From Building a Community to Digital Customer Success: A Winning Strategy

Customer Success

Creating a strong customer success strategy is essential for any business aiming to thrive. One key component that can greatly enhance this strategy is building a robust customer community—an approach that connects customers, drives engagement, and boosts success outcomes. However, overcoming challenges along the way requires a thoughtful, integrated

24 September 2024 - 7 min read

The Role of Community and Support in Reducing Customer Support Tickets

customer support

What if your customers could solve each other's problems without ever needing to contact support? Yes, it's possible. How? Through CUSTOMER COMMUNITIES.

20 September 2024 - 10 min read

How Modern Technologies are Transforming Digital Customer Success

Customer Success

In this article, we’ll break down how these technologies are transforming digital customer success.

12 September 2024 - 8 min read

The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch

Customer Success

In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.

08 September 2024 - 9 min read

The Importance of Personalization in Digital Customer Success

Customer Success

In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!

04 September 2024 - 8 min read

The Power of Community in Customer Success: Benefits and Implementation Strategies

Customer Community

Customer Success

In this article, you'll learn from Jonny’s experiences and get some great tips on creating a vibrant customer community.

23 August 2024 - 12 min read

Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics

KPI

Customer Success

This article will show you his valuable tips on how to align your measurements with real business goals.

19 August 2024 - 9 min read

High Touch vs. Low Touch: Choosing the Right Customer Success Strategy

Customer Success

This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.

16 August 2024 - 5 min read

Integrating Product and Marketing Teams in Customer Success

Customer Success

In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.

14 August 2024 - 9 min read

High Touch vs. Low Touch : Choisir la Bonne Stratégie de Succès Client

Customer Success

Cet article explore les stratégies de succès client high touch vs. low touch, en soulignant leurs principales différences, avantages, et comment décider quelle approche convient le mieux à votre entreprise.

10 August 2024 - 7 min read

Low Touch : Définition et Principes

Customer Success

Dans cet article, nous allons plonger dans la définition et les principes du low touch, et comment MeltingSpot peut vous aider à mettre en œuvre ces stratégies pour améliorer votre succès client.

09 August 2024 - 8 min read

Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client

Customer Success

Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.

06 August 2024 - 6 min read

The Impact of Group Training Sessions on Customer Success

Customer Success

In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.

31 July 2024 - 9 min read

The Importance of Onboarding and Everboarding in Digital Customer Success

Customer Onboarding

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 8 min read