Proactive customer education is crucial for reducing support costs and driving long-term SaaS success. By focusing on contextual learning and user autonomy, companies can improve feature adoption, engagement, and retention.

04 July 2025 - 5 min read

Logiciel d'Onboarding client : pourquoi l’in-app devient la nouvelle norme de l’adoption produit

Customer Onboarding

Customer Success

Le logiciel d’onboarding client évolue. L’onboarding in-app forme et guide vos utilisateurs directement dans votre produit, accélérant l’adoption, l’engagement et la réussite client. Découvrez pourquoi cette approche est l’avenir.

03 July 2025 - 5 min read

Customer Onboarding Software: Why In-App is the new standard for Product Adoption

Customer Onboarding

Customer onboarding software is evolving. In-app onboarding delivers training and guidance directly within your product, driving faster adoption, deeper engagement, and lasting customer success. Discover why this approach is the future.

03 July 2025 - 5 min read

Best Email Marketing Platforms in 2025: A Customer Success and Learning Perspective

Customer Onboarding

Customer education

Product Adoption

Looking for the best email marketing platform to support customer onboarding & education? This 2025 guide compares top tools on how well they support customer success, product training, and automated learning workflows. Discover which platform helps turn new users into power users, faster.

26 March 2025 - 7 min read

Mastering the Customer Onboarding Process to boost product adoption

Customer Onboarding

Product Adoption

A seamless customer onboarding process sets the stage for long-term success by ensuring users quickly understand your product’s value. Learn how to design an onboarding experience that drives engagement, reduces churn, and increases product adoption.

09 January 2025 - 12 min read

Mastering the customer onboarding process: Strategies to drive product adoption and reduce churn

Customer Onboarding

Customer education

An effective customer onboarding process is the cornerstone of long-term user success. Discover how to design an onboarding journey that accelerates product adoption, reduces early churn, and keeps your customers coming back.

17 December 2024 - 12 min read

5 Proven Tips to Elevate Customer Success Through Continuous Learning

Customer Success

Customer Onboarding

In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.

08 October 2024 - 9 min read

Pre-onboarding: Reducing Churn Through Better Customer Preparation Before Onboarding

Customer Onboarding

In this article, we’ll explore some essential tactics that can make a real difference through tips shared by Jonny Tennyson, Head of Customer Success at Secure Code Warrior, during a recent webinar.

16 August 2024 - 11 min read

The Importance of Onboarding and Everboarding in Digital Customer Success

Customer Onboarding

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 9 min read

The Best Ways To Customize Onboarding for an Exceptional Customer Experience

Customer Onboarding

Customer experience

In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.

06 June 2024 - 11 min read

Les meilleures pratiques pour un onboarding personnalisé et une expérience client réussie

Customer Onboarding

Customer experience

Dans cet article, nous expliquons comment personnaliser l'onboarding fait toute la différence. Nous expliquons également pourquoi il est important de considérer chaque client individuellement et comment cela améliore leur expérience...

06 June 2024 - 11 min read

How to Measure the Success of Your Onboarding Process

Customer Onboarding

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a

17 April 2024 - 9 min read

Top 9 des meilleures pratiques pour un onboarding SaaS efficace

Customer Onboarding

Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.

23 February 2024 - 14 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Customer Onboarding

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or

19 February 2024 - 13 min read