Arthur Quincé

How To Use ChatGPT In Customer Success

Customer Success

AI

In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have

10 January 2024 - 7 min read

How to Scale Your Customer Success: Strategies for Sustainable Growth

Customer Success

For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality

10 January 2024 - 5 min read

The Importance Of Building A Customer Onboarding Journey

Customer education

Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.

03 January 2024 - 6 min read

Time To Activate: Definition and Principles

KPI

Customer education

Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.

19 December 2023 - 5 min read

Customer Community: The Ally of Customer Success Teams?

Customer Success

Customer Community

Today, it is the most effective strategy to boost growth, enhance customer experience, and streamline the work of Customer Success teams.

20 November 2023 - 6 min read

How to integrate customer education into every stage of the customer journey?

Customer education

Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.

17 November 2023 - 8 min read

Comment intégrer l’éducation client à chaque étape du parcours client ?

Customer education

Éducation, confiance et ventes vont de pair. En 2023, le constat est là : impossible de nouer une relation durable avec un client, s’il n’est pas efficacement éduqué et accompagné.

17 November 2023 - 9 min read

Customer Community : l’allié des équipes Customer Success ?

Customer Success

Customer Community

C’est aujourd’hui la stratégie la plus efficace, pour booster sa croissance, améliorer l’expérience client et faciliter le travail des équipes Customer Success.

17 November 2023 - 7 min read

VC, Investment Funds: Create Your Founder Community!

Professional Networks

VC & Investors

Among the many aspects of Community Building are the communities of founders created by VCs.

06 September 2023 - 6 min read

Exploring Hivebrite 16 Alternatives: Discover your Ideal Community Platform

Community Platform

Guide

In this article, we will introduce you to a range of top Hivebrite alternative community platforms, each with its unique strengths.

06 June 2023 - 4 min read

UGC et communautés : comment bien fonctionner ?

Brand Community

92 % des clients font davantage confiance à leurs pairs qu’aux discours des marques, d’après une étude Nielson.

14 June 2022 - 6 min read

Creator Economy : une nouvelle ère à deux vitesses

Brand Community

Créer du contenu sur Internet n’est plus seulement une passion. Pour de nombreux indépendants, Youtubeurs ou plus largement Influenceurs, la création de contenus devient une nouvelle économie. On parle de la Creator Economy.

23 May 2022 - 5 min read

Inbound Marketing vs Community Led Growth : quels enjeux ? Avec Gabriel Dabi-Schwebel (1min30)

Community-Led Growth

“Chaque entreprise peut devenir son propre média” : voilà la conviction de Gabriel Dabi-Schwebel, pionnier en France en Inbound Marketing et fondateur de l’agence 1min30.

22 April 2022 - 6 min read

Tribal marketing: definition, benefits and things to avoid

Brand Community

And you, which tribe do you belong to? This question may come as a surprise, but it concerns us all. We all have values, passions or rituals that we share with other individuals.

15 April 2022 - 5 min read

Building a community: when to start?

Community-Led Growth

Guide

More and more companies are taking an interest in community building. And the good news is that they're right: building your corporate community is a goldmine of opportunity.

12 April 2022 - 5 min read

Créer une communauté à succès comme CFO Connect (Spendesk) : 5 conseils de Faustine

Customer Community

Créer et animer une communauté de plusieurs milliers de membres est un véritable challenge, pour de nombreuses entreprises BtoB. Mais est-ce vraiment un défi (trop) ambitieux… Ou réaliste et accessible, de façon durable ?

18 March 2022 - 6 min read

B2B communities: 3 inspiring startups' go-to-market Strategy

Customer Community

A company's most valuable asset is its community. Whether it's a community of clients, partners, employees.....

01 March 2022 - 6 min read