How to Measure the Success of Your Onboarding Process

Customer Onboarding
It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. (Source) The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass
- 7 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup
Customer Onboarding
Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,
- 11 min read

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