The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore
In this article, we explore how change management fits into customer success
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10 min read
All you need to know about Digital Customer Education.
Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn
With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.
Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience
This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.
Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success
This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.
Customer Enablement: The Ultimate Guide to Empower Your Customers
In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
Leveraging Customer Education for Enhanced Product Adoption
In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes
Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.
The Importance of Onboarding and Everboarding in Digital Customer Success
In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.
Automating Customer Success: Pitfalls and Solutions
In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.
The Top Customer Education Platforms In 2024
It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.
Top Customer Community Platforms And Their Features
This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!
How to Measure the Success of Your Onboarding Process
It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry.
The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding
Worldia's Journey with MeltingSpot
Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.
Price Bee's Transformation with MeltingSpot
MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.
Javelo's Success with MeltingSpot
Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.
Top 9 Best Practices for Effective SaaS Onboarding
Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,
Customer Success Upsell - 10 Strategies You Should Know!
Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies.
The
Low touch Customer Success: Characteristics, Implementation & Benefits
You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer
Customer Success KPIs: Metrics & Benchmarks
A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience.
In the dynamic landscape of customer-centric
What is Product Adoption Rate? Metrics, Benefits & Strategies
In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience.
Let's start
How To Use ChatGPT In Customer Success
In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have
How to Scale Your Customer Success: Strategies for Sustainable Growth
For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality
Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle
Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.
What is Product Adoption? Stages, Measurement & Importance
This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.
The Importance Of Building A Customer Onboarding Journey
Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.
Time To Activate: Definition and Principles
Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.
Customer Community: The Ally of Customer Success Teams?
Today, it is the most effective strategy to boost growth, enhance customer experience, and streamline the work of Customer Success teams.
How to integrate customer education into every stage of the customer journey?
Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.
How EnergyCAP Transforms Customer Engagement with MeltingSpot
Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.
Towards a digital-led approach to Customer Success Management?
For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).
Customer Community: The tool to accelerate your sales cycle.
Long. Very long. That's how we can describe the sales cycle for the majority of B2B companies.
AMPM Framework: A New Approach to Measuring Success in Customer Success
In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact
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9 min read
Achieving Effective Adoption: The Key to Long-Term Customer Success
In this article, we’ll explore what effective adoption entails, why it's essential for customer success, and the strategies customer success teams can employ to ensure their customers realize the full potential of the product.
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7 min read
Trends in Customer Education for 2025 and Beyond
In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.
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7 min read
Blending Digital and Human Interaction in Customer Education
In this article, we’ll help you combine the efficiency of digital education with the personal touch customers need
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8 min read
Empowering Customers Through Communities: The Secret to Reduced Churn and Enhanced Product Adoption
In this article, we’ll explore how customer communities can help your business reduce churn, enhance product adoption, and create a thriving support network.
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9 min read
Creating Scalable Learning Paths for Diverse Customer Needs
In this article, we break down the strategy that your company can use to design scalable learning paths that adapt to the needs of your diverse customer base
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8 min read
Measuring the ROI of Customer Education: Key Metrics and Insights
In this article, we'll show you how to measure the true impact of your customer education programs.
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10 min read
Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn
With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.
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4 min read
Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience
This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.
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6 min read
Headless LMS: The Future of Learning Platforms Explained
In this article, we’ll explore what a headless LMS is, how it differs from traditional LMS platforms, and why it represents the future of learning technology.
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7 min read
The Intersection of Customer Education and Product Development
In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.
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9 min read
How to Use Customer Feedback to Make Your Education Program Even Better
In this article, we show you how customer feedback can become your biggest asset in making your education program better.
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9 min read
Community Building as a Key Pillar of Customer Education
In this article, we’ll explore why creating a strong customer community is important and why you should not overlook it.
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7 min read
5 Proven Tips to Elevate Customer Success Through Continuous Learning
In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.
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8 min read
The Strategic Role of Customer Education in SaaS Business Success
In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.
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6 min read
The Power of Customer Success Communities: Building Loyalty and Driving Growth
Customer communities are one of the hottest trends in boosting your customer success. They can elevate satisfaction, drive growth, and build lasting loyalty among your users.
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8 min read
Harnessing the Power of Self-Education in SaaS: Strategies and Benefits
In this article, we’ll share valuable insights from our webinar with Nisha Baxi, "Unlocking Success: Inside Stories of Customer Education Implementation," where she revealed the benefits and top tips for supporting customer self-education.
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7 min read
Become a Digital Customer Success Champion with MeltingSpot Academy!
Step into MeltingSpot Academy, your ultimate training hub for mastering Digital Customer Success. Level up your skills and become an expert in customer onboarding and education. Join a community of passionate CS leaders who are mastering the latest tools and strategies, including MeltingSpot and other top solutions. Get access to exclusive courses, masterclasses, inspiring talks, eBooks, and more to boost your expertise and lead the way!
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