All you need to know about Digital Customer Education.

Benoit Chatelier

Maximize Salesforce adoption with in-app training. Go beyond basic guidance—empower your teams with contextual, actionable learning that drives engagement, productivity, and real ROI.

LMS for Training: Why In-App Learning Is the Next Evolution

lms

Benoit Chatelier

A traditional LMS is good, but an LMS with in-app training is better. Learn how contextual, embedded learning boosts employee engagement, accelerates software adoption, and delivers real business results.

Alternative to Intercom: The Best Solutions for Your Business Needs

customer support

Arthur Quincé

Looking for the best alternative to Intercom? Discover 15+ top alternatives for live chat, help desk, knowledge base, and digital adoption. Find the right tool for your needs, including MeltingSpot, the best solution for customer education and engagement.

How to develop effective product adoption strategies

Benoit Chatelier

Excerpt Product adoption strategies are critical for ensuring that users engage with your product and experience its value. Discover proven methods to drive adoption, improve retention, and align your product with user needs.

Top Customer Education Platforms in 2025

Arthur Quincé

It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.

In-App Learning: Revolutionizing Software Adoption and Change Management

Benoit Chatelier

70% of transformation projects fail due to poor change management, often because users don't fully understand new tools or their value. This is where in-app learning becomes a game-changer...

Enhance access to your SaaS academy with MeltingSpot’s SSO feature

MeltingSpot

Benoit Chatelier

With single sign-on (SSO) integration, MeltingSpot streamlines secure access to your learning academies. This new feature enhances the user experience by reducing login friction and boosting security for private spaces.

Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn

Benoit Chatelier

With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.

Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience

Benoit Chatelier

This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.

Boost your SaaS Academy's capabilities with MeltingSpot’s new API integration

MeltingSpot

Benoit Chatelier

With MeltingSpot’s new API, seamlessly integrate your SaaS academy with other platforms to automate processes, enhance data insights, and personalize user experiences. This powerful tool allows you to customize your academy, creating a richer and more engaging environment.

Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success

partner enablement

Arthur Quincé

This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.

Customer Enablement: The Ultimate Guide to Empower Your Customers

customer enablement

Arthur Quincé

In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.

The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch

Benoit Chatelier

In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.

Leveraging Customer Education for Enhanced Product Adoption

Arthur Quincé

In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.

The Importance of Personalization in Digital Customer Success

Benoit Chatelier

In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!

Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes

Arthur Quincé

Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.

The Importance of Onboarding and Everboarding in Digital Customer Success

Benoit Chatelier

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

Automating Customer Success: Pitfalls and Solutions

Customer Community Platform

Arthur Quincé

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

Top Customer Community Platforms And Their Features

Guide

Benoit Chatelier

This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!

How to Measure the Success of Your Onboarding Process

Benoit Chatelier

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a

Worldia's Journey with MeltingSpot

Arthur Quincé

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

Price Bee's Transformation with MeltingSpot

Benoit Chatelier

MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.

Javelo's Success with MeltingSpot

Benoit Chatelier

Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Arthur Quincé

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or

Customer Success Upsell - 10 Strategies You Should Know!

ROI

Arthur Quincé

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30

Low touch Customer Success: Characteristics, Implementation & Benefits

Arthur Quincé

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality.

Customer Success KPIs: Metrics & Benchmarks

KPI

Benoit Chatelier

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve

What is Product Adoption Rate? Metrics, Benefits & Strategies

Arthur Quincé

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product'

How To Use ChatGPT In Customer Success

Benoit Chatelier

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run.

How to Scale Your Customer Success: Strategies for Sustainable Growth

Benoit Chatelier

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Arthur Quincé

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip

What is Product Adoption? Stages, Measurement & Importance

Arthur Quincé

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

The Importance Of Building A Customer Onboarding Journey

Benoit Chatelier

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly

Time To Activate: Definition and Principles

KPI

Benoit Chatelier

Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.

How to integrate customer education into every stage of the customer journey?

Benoit Chatelier

Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Customer Community

Arthur Quincé

Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.

Towards a digital-led approach to Customer Success Management?

Benoit Chatelier

For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).

The Key to SaaS Growth: Understanding the Difference Between Product and Customer Onboarding

Proactive customer education is crucial for reducing support costs and driving long-term SaaS success. By focusing on contextual learning and user autonomy, companies can improve feature adoption, engagement, and retention.

04 July 2025 - 5 min read

How proactive customer education can reduce support costs in SaaS

customer support

Proactive customer education is key to reducing SaaS support costs. By shifting from reactive support to ongoing, in-app training, SaaS companies can reduce dependency, boost user engagement, and ultimately drive long-term product success.

04 July 2025 - 5 min read

Salesforce in-app guidance: the future of adoption and training

Unlock the full potential of Salesforce with in-app learning. Go beyond basic guidance—empower your teams with contextual, interactive training that accelerates adoption and delivers real business value.

03 July 2025 - 4 min read

Salesforce training tool: why in-app platforms are the new gold standard

Looking for the best Salesforce training tool? Discover why in-app training platforms like MeltingSpot outperform traditional solutions, driving real adoption, engagement, and ROI for your teams.

03 July 2025 - 4 min read

Salesforce user training: how in-app learning transforms adoption and performance

03 July 2025 - 4 min read

Salesforce Adoption: Best practices, In-App guidance, and the Future of Training

Maximize Salesforce adoption with in-app training. Go beyond basic guidance—empower your teams with contextual, actionable learning that drives engagement, productivity, and real ROI.

03 July 2025 - 4 min read

Customer Onboarding Software: Why In-App is the new standard for Product Adoption

Customer onboarding software is evolving. In-app onboarding delivers training and guidance directly within your product, driving faster adoption, deeper engagement, and lasting customer success. Discover why this approach is the future.

03 July 2025 - 5 min read

LMS for Training: Why In-App Learning Is the Next Evolution

lms

03 July 2025 - 5 min read

Best Email Marketing Platforms in 2025: A Customer Success and Learning Perspective

Looking for the best email marketing platform to support customer onboarding & education? This 2025 guide compares top tools on how well they support customer success, product training, and automated learning workflows. Discover which platform helps turn new users into power users, faster.

26 March 2025 - 7 min read

Alternative to Intercom: The Best Solutions for Your Business Needs

customer support

11 February 2025 - 15 min read

The Adoption Process of a new product: A roadmap for SaaS success

The adoption process of a new product is a critical phase for SaaS companies. This guide explores the stages of product adoption, common challenges, and actionable strategies to optimize the user journey.

10 January 2025 - 18 min read

User Adoption Best Practices to drive engagement and retention

User adoption is critical for SaaS success, ensuring customers engage with your product and experience its value. Discover best practices to streamline the adoption process, improve retention, and create a loyal user base.

09 January 2025 - 10 min read

How to improve Product Adoption and drive SaaS growth

Improving product adoption is essential for SaaS companies looking to enhance user engagement, reduce churn, and maximize growth. Discover actionable strategies to optimize adoption rates and ensure users experience your product’s value from day one.

09 January 2025 - 10 min read

Understanding the Technology Adoption Lifecycle and how it impacts your SaaS growth

The technology adoption lifecycle is a vital framework for understanding how users embrace new technologies. Learn how to navigate the different stages, improve adoption rates, and align your SaaS strategies with user behavior for maximum growth.

09 January 2025 - 12 min read

Mastering the Customer Onboarding Process to boost product adoption

A seamless customer onboarding process sets the stage for long-term success by ensuring users quickly understand your product’s value. Learn how to design an onboarding experience that drives engagement, reduces churn, and increases product adoption.

09 January 2025 - 12 min read

How to develop effective product adoption strategies

09 January 2025 - 9 min read

Top Customer Education Platforms in 2025

06 January 2025 - 13 min read

Top Forum Softwares in 2025: Find the right fit for your needs

Customer Engagement