How Modern Technologies are Transforming Digital Customer Success
In this article, we’ll break down how these technologies are transforming digital customer success.
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8 min read
From Marketing to Customer Success: The Evolution of Nisha Baxi’s Role at Gong
In this article, we’ll take you through Nisha’s remarkable path from her early days at Gong to her current role as the head of community and customer success.
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9 min read
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
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9 min read
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
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8 min read
The Power of Community in Customer Success: Benefits and Implementation Strategies
In this article, you'll learn from Jonny’s experiences and get some great tips on creating a vibrant customer community.
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12 min read
The Secret to Effective Digital Customer Success: Curating Essential Content
Ever felt lost in the clutter of too much information? That's often the hurdle your customers face when they use your SaaS platform. What if you could strip away the excess and highlight what truly matters?
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10 min read
Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics
This article will show you his valuable tips on how to align your measurements with real business goals.
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9 min read
High Touch vs. Low Touch: Choosing the Right Customer Success Strategy
This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.
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5 min read
High Touch Customer Success : Élevez Votre Stratégie d'Engagement Client
Cet article explore le concept du high touch customer success, ses avantages et comment intégrer une plateforme comme MeltingSpot peut élever votre stratégie high touch à de nouveaux sommets.
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6 min read
Integrating Product and Marketing Teams in Customer Success
In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.
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9 min read
High Touch Customer Success: Elevate Your Client Engagement Strategy
This article explores the concept of high touch customer success, its benefits, and how integrating a platform like MeltingSpot can elevate your high touch strategy to new heights.
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5 min read
High Touch vs. Low Touch : Choisir la Bonne Stratégie de Succès Client
Cet article explore les stratégies de succès client high touch vs. low touch, en soulignant leurs principales différences, avantages, et comment décider quelle approche convient le mieux à votre entreprise.
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7 min read
Low Touch : Définition et Principes
Dans cet article, nous allons plonger dans la définition et les principes du low touch, et comment MeltingSpot peut vous aider à mettre en œuvre ces stratégies pour améliorer votre succès client.
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8 min read
Low Touch: Meaning and Principles
In this article, we will dive into the meaning and principles of low touch, and how MeltingSpot can help you implement these strategies to enhance your customer success.
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6 min read
Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client
Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.
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6 min read
The Impact of Group Training Sessions on Customer Success
In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.
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9 min read
Adapting Your Customer Success Strategy for Different Market Segments
Using the same strategies for everyone can lead to missed opportunities and unsatisfied customers. The difficulty that arises for many companies is how to segment their audience effectively. Don't worry; this article is all you need to know about some major segmentation strategies.
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8 min read
Automating Customer Success: Pitfalls and Solutions
In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.
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6 min read
