The Importance of Onboarding and Everboarding in Digital Customer Success

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 8 min read

Automating Customer Success: Pitfalls and Solutions

Customer Success

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

23 July 2024 - 6 min read

Can I Use My Employee LMS to Educate My Customers?

Customer education

Let's dive into why using an employee LMS to educate customers isn't the best idea and explore how MeltingSpot, our cutting-edge customer education platform, can bridge this gap and supercharge your customer engagement and product adoption efforts.

25 June 2024 - 7 min read

Top Customer Community Platforms And Their Features

Customer Community Platform

Guide

This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!

21 June 2024 - 13 min read

Top Product Adoption Softwares

Product Adoption

Guide

In this article, we discuss just what product adoption is, the benefits it brings, the top five product adoption platforms, and key factors to consider when choosing the right software for your needs.

11 June 2024 - 11 min read

The Best Ways To Customize Onboarding for an Exceptional Customer Experience

Customer Onboarding

Customer experience

In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.

06 June 2024 - 10 min read

Customer Support vs Customer Success - Differences and Complementarities

Customer Success

Ever wonder why some customers keep coming back while others don’t? A big part of the answer lies in understanding the difference between customer success and customer support. You might think these are just two ways of saying the same thing, but they’re actually key to growing your

03 June 2024 - 9 min read

How to Choose Your Customer Success Platform: A Comprehensive Guide

Customer Success

Ever had a rough encounter with a business that threw your whole day off track? Well, your customers have, and it’s a big deal.

30 May 2024 - 11 min read

How to Measure the Success of Your Onboarding Process

Customer Onboarding

It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding

17 April 2024 - 8 min read

Worldia's Journey with MeltingSpot

Testimonial

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

14 March 2024 - 4 min read

Price Bee's Transformation with MeltingSpot

Testimonial

MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.

14 March 2024 - 3 min read

Javelo's Success with MeltingSpot

Testimonial

Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.

11 March 2024 - 3 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Customer Onboarding

Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,

19 February 2024 - 12 min read

Customer Success Upsell - 10 Strategies You Should Know!

Customer Success

ROI

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies. The

12 February 2024 - 8 min read

Low touch Customer Success: Characteristics, Implementation & Benefits

Customer Success

You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer

23 January 2024 - 7 min read

Customer Success KPIs: Metrics & Benchmarks

Customer Success

KPI

A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience. In the dynamic landscape of customer-centric

23 January 2024 - 8 min read

What is Product Adoption Rate? Metrics, Benefits & Strategies

Product Adoption

Customer Success

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience. Let's start

17 January 2024 - 5 min read

How To Use ChatGPT In Customer Success

Customer Success

In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have

10 January 2024 - 7 min read

Become a Digital Customer Success Champion with MeltingSpot Academy!

Step into MeltingSpot Academy, your ultimate training hub for mastering Digital Customer Success. Level up your skills and become an expert in customer onboarding and education. Join a community of passionate CS leaders who are mastering the latest tools and strategies, including MeltingSpot and other top solutions. Get access to exclusive courses, masterclasses, inspiring talks, eBooks, and more to boost your expertise and lead the way!

Join Academy