This article will show you his valuable tips on how to align your measurements with real business goals.

19 August 2024 - 10 min read

High Touch vs. Low Touch: Choosing the Right Customer Success Strategy

This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.

16 August 2024 - 7 min read

Pre-onboarding: Reducing Churn Through Better Customer Preparation Before Onboarding

Customer Onboarding

In this article, we’ll explore some essential tactics that can make a real difference through tips shared by Jonny Tennyson, Head of Customer Success at Secure Code Warrior, during a recent webinar.

16 August 2024 - 11 min read

Integrating Product and Marketing Teams in Customer Success

Customer Success

In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.

14 August 2024 - 10 min read

High Touch Customer Success: Elevate Your Client Engagement Strategy

Customer Success

This article explores the concept of high touch customer success, its benefits, and how integrating a platform like MeltingSpot can elevate your high touch strategy to new heights.

12 August 2024 - 6 min read

Low Touch: Meaning and Principles

Customer Success

In this article, we will dive into the meaning and principles of low touch, and how MeltingSpot can help you implement these strategies to enhance your customer success.

07 August 2024 - 8 min read

The Impact of Group Training Sessions on Customer Success

Customer Success

In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.

31 July 2024 - 11 min read

Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes

Customer education

Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.

30 July 2024 - 9 min read

Adapting Your Customer Success Strategy for Different Market Segments

Customer Success

Using the same strategies for everyone can lead to missed opportunities and unsatisfied customers. The difficulty that arises for many companies is how to segment their audience effectively. Don't worry; this article is all you need to know about some major segmentation strategies.

26 July 2024 - 9 min read

The Importance of Onboarding and Everboarding in Digital Customer Success

Customer Onboarding

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 9 min read

Automating Customer Success: Pitfalls and Solutions

Customer Success

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

23 July 2024 - 8 min read

Can I Use My Employee LMS to Educate My Customers?

Customer education

Let's dive into why using an employee LMS to educate customers isn't the best idea and explore how MeltingSpot, our cutting-edge customer education platform, can bridge this gap and supercharge your customer engagement and product adoption efforts.

25 June 2024 - 8 min read

Top Customer Community Platforms And Their Features

Customer Community Platform

Guide

This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!

21 June 2024 - 14 min read

Top Product Adoption Softwares

Product Adoption

Guide

In this article, we discuss just what product adoption is, the benefits it brings, the top five product adoption platforms, and key factors to consider when choosing the right software for your needs.

11 June 2024 - 12 min read

The Best Ways To Customize Onboarding for an Exceptional Customer Experience

Customer Onboarding

Customer experience

In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.

06 June 2024 - 11 min read

Customer Support vs Customer Success - Differences and Complementarities

Customer Success

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Ever wonder why some customers keep coming back while others don’t? A big part of the answer lies in understanding the difference between customer success and customer support. You might think these are just two ways of saying the

03 June 2024 - 10 min read

How to Choose Your Customer Success Platform: A Comprehensive Guide

Customer Success

Ever had a rough encounter with a business that threw your whole day off track? Well, your customers have, and it’s a big deal.

30 May 2024 - 12 min read

How to Measure the Success of Your Onboarding Process

Customer Onboarding

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a

17 April 2024 - 9 min read

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