Integrating Product and Marketing Teams in Customer Success
In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.
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9 min read
Benoit Chatelier
High Touch vs. Low Touch : Choisir la Bonne Stratégie de Succès Client
Cet article explore les stratégies de succès client high touch vs. low touch, en soulignant leurs principales différences, avantages, et comment décider quelle approche convient le mieux à votre entreprise.
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7 min read
Low Touch : Définition et Principes
Dans cet article, nous allons plonger dans la définition et les principes du low touch, et comment MeltingSpot peut vous aider à mettre en œuvre ces stratégies pour améliorer votre succès client.
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8 min read
Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client
Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.
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6 min read
The Impact of Group Training Sessions on Customer Success
In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.
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9 min read
The Importance of Onboarding and Everboarding in Digital Customer Success
In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.
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8 min read
La réorganisation de la fonction CS chez Aircall - avec Philippe Lima, Head of CS South Europe
Philippe a partagé avec nous son expérience et les défis rencontrés lors de la réorganisation des équipes Customer Success chez Aircall. Voici un aperçu détaillé de ce Talk.
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8 min read
Top Customer Community Platforms And Their Features
This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!
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13 min read
The Best Ways To Customize Onboarding for an Exceptional Customer Experience
In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.
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10 min read
Support client vs Succès client - différences et complémentarités
Dans cet article, nous expliquons ce que signifient réellement le succès client et le support client, quelle est la différence entre support client vs succès client, et pourquoi chacun de ces éléments est essentiel à la croissance de votre entreprise.
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9 min read
Les 8 meilleurs LMS Client : analyse détaillée
Dans cet article, nous examinons les meilleures options de LMS, en mettant en avant les forces et faiblesses de chacune pour vous aider à choisir.
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17 min read
How to Measure the Success of Your Onboarding Process
It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry.
The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding
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8 min read
Price Bee's Transformation with MeltingSpot
MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.
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3 min read
Javelo's Success with MeltingSpot
Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.
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3 min read
Top 9 des meilleures pratiques pour un onboarding SaaS efficace
Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.
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13 min read
Customer Success KPIs: Metrics & Benchmarks
A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience.
In the dynamic landscape of customer-centric
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8 min read
How To Use ChatGPT In Customer Success
In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have
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7 min read
How to Scale Your Customer Success: Strategies for Sustainable Growth
For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality
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6 min read
