Price Bee's Transformation with MeltingSpot
MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.
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3 min read
Benoit Chatelier
Javelo's Success with MeltingSpot
Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.
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3 min read
Top 9 des meilleures pratiques pour un onboarding SaaS efficace
Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.
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13 min read
Customer Success KPIs: Metrics & Benchmarks
A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience.
In the dynamic landscape of customer-centric
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8 min read
How To Use ChatGPT In Customer Success
In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have
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7 min read
How to Scale Your Customer Success: Strategies for Sustainable Growth
For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality
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6 min read
The Importance Of Building A Customer Onboarding Journey
Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.
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6 min read
Time To Activate: Definition and Principles
Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.
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5 min read
Customer Community: The Ally of Customer Success Teams?
Today, it is the most effective strategy to boost growth, enhance customer experience, and streamline the work of Customer Success teams.
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7 min read
How to integrate customer education into every stage of the customer journey?
Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.
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8 min read
Comment intégrer l’éducation client à chaque étape du parcours client ?
Éducation, confiance et ventes vont de pair. En 2023, le constat est là : impossible de nouer une relation durable avec un client, s’il n’est pas efficacement éduqué et accompagné.
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10 min read
Customer Community : l’allié des équipes Customer Success ?
C’est aujourd’hui la stratégie la plus efficace, pour booster sa croissance, améliorer l’expérience client et faciliter le travail des équipes Customer Success.
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8 min read
Communautés de clients : la clé de la rétention ?
62 % des clients pensent que les entreprises les considèrent comme un simple numéro (source : Gladly). Et si plus de 6 clients sur 10 pensent ainsi, c’est qu’il est temps de passer à l’action.
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6 min read
Customer communities: the key to retention?
62% of customers believe that companies consider them as just a number (source: Gladly). And if more than 6 out of 10 customers think that way, it's time to take action.
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5 min read
Communauté de Clients et Académie de Clients : quelles différences ?
Aujourd’hui plus que jamais, la rétention client s'impose comme la priorité n°1 (vs. l'acquisition de nouveaux clients). Et pour en prendre soin tout au long du parcours client, les entreprises multiplient les initiatives : Customer Community, Académie Clients… Ces termes vous sont-ils familiers ?
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6 min read
Vers une approche digital-led du Customer Success Management ?
Pour 88 % des clients, l’expérience client est aussi importante que les produits ou services (Salesforce, 2022).
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6 min read
Towards a digital-led approach to Customer Success Management?
For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).
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5 min read
Customer Community & Academy: what are the differences?
Today more than ever, customer retention is becoming the number one priority (as opposed to acquiring new customers). And to take care of them throughout the customer journey, companies are multiplying initiatives: Customer Community, Customer Academy... Are these terms familiar to you?
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6 min read
