Benoit Chatelier

Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client

Succès client

Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.

06 August 2024 - 6 min read

The Impact of Group Training Sessions on Customer Success

Customer Success

In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.

31 July 2024 - 11 min read

The Importance of Onboarding and Everboarding in Digital Customer Success

Customer Onboarding

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 9 min read

La réorganisation de la fonction CS chez Aircall - avec Philippe Lima, Head of CS South Europe

Succès client

Philippe a partagé avec nous son expérience et les défis rencontrés lors de la réorganisation des équipes Customer Success chez Aircall. Voici un aperçu détaillé de ce Talk.

15 July 2024 - 8 min read

The Best Ways To Customize Onboarding for an Exceptional Customer Experience

Customer Onboarding

Customer Experience

In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.

06 June 2024 - 11 min read

Support client vs Succès client - différences et complémentarités

Succès client

Dans cet article, nous expliquons ce que signifient réellement le succès client et le support client, quelle est la différence entre support client vs succès client, et pourquoi chacun de ces éléments est essentiel à la croissance de votre entreprise.

04 June 2024 - 9 min read

Les 8 meilleurs LMS Client : analyse détaillée

Éducation Client

Dans cet article, nous examinons les meilleures options de LMS, en mettant en avant les forces et faiblesses de chacune pour vous aider à choisir.

29 May 2024 - 17 min read

How to Measure the Success of Your Onboarding Process

Customer Onboarding

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a

17 April 2024 - 9 min read

Price Bee's Transformation with MeltingSpot

Testimonial

MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.

14 March 2024 - 5 min read

Javelo's Success with MeltingSpot

Testimonial

Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.

11 March 2024 - 4 min read

Top 9 des meilleures pratiques pour un onboarding SaaS efficace

Onboarding Client

Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.

23 February 2024 - 14 min read

Customer Success KPIs: Metrics & Benchmarks

Customer Success

KPI

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve

23 January 2024 - 9 min read

How To Use ChatGPT In Customer Success

Customer Success

AI

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run.

10 January 2024 - 8 min read

How to Scale Your Customer Success: Strategies for Sustainable Growth

Customer Success

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer

10 January 2024 - 7 min read

The Importance Of Building A Customer Onboarding Journey

Customer education

Summarize this article with: ChatGPT Perplexity Claude Mistral Gemini Grok Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly

03 January 2024 - 8 min read

Time To Activate: Definition and Principles

KPI

Customer education

Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.

19 December 2023 - 6 min read

How to integrate customer education into every stage of the customer journey?

Customer education

Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.

17 November 2023 - 9 min read

Comment intégrer l’éducation client à chaque étape du parcours client ?

Éducation Client

Éducation, confiance et ventes vont de pair. En 2023, le constat est là : impossible de nouer une relation durable avec un client, s’il n’est pas efficacement éduqué et accompagné.

17 November 2023 - 9 min read