Arthur Quincé

ROI

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies. (Source)

12 February 2024 - 8 min read

Low touch Customer Success: Characteristics, Implementation & Benefits

Businesses constantly seek innovative ways to enhance customer satisfaction without compromising efficiency. One such approach gaining prominence is "Low Touch Customer Success." This paradigm shift offers a unique blend of personalized customer support and streamlined processes. In this article, we’ll explain the intricacies of Low Touch Customer

23 January 2024 - 6 min read

What is Product Adoption Rate? Metrics, Benefits & Strategies

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience. Let's start

17 January 2024 - 5 min read

Qu'est-ce que l'Adoption Produit ? Étapes, Mesures et Importance

L'adoption produit se réfère au processus par lequel les utilisateurs commencent à utiliser et intégrer un nouveau produit ou service dans leur routine. Elle se déroule en plusieurs étapes distinctes, chacune ayant ses caractéristiques et défis.

17 January 2024 - 6 min read

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.

08 January 2024 - 9 min read

What is Product Adoption? Stages, Measurement & Importance

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

05 January 2024 - 5 min read

L'importance d'un parcours d’onboarding client réussi

Customer education

Imaginez des clients enthousiastes achetant votre nouveau produit ou service, quelque chose dont vous êtes fier, pour finalement se sentir perdus lorsqu'ils essaient de s'y mettre. Oui, cela pourrait bien se produire sous votre nez ! Vous pourriez être en train de perdre de nombreux clients sans

08 October 2023 - 6 min read

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Testimonial

Learn how EnergyCAP leveraged MeltingSpot to create a vibrant online community, meeting customer demands for remote interaction and boosting satisfaction.

21 September 2023 - 3 min read

Customer Community : l’outil pour accélérer son cycle de vente

Customer Community Platform

Activation

Long. Très long. Voilà comment qualifier le cycle de vente de la majorité des entreprises B2B.

04 August 2023 - 7 min read

Exploring Circle.so Alternatives: Find your Ideal Community Platform

If you're in search of alternatives to Circle.so for creating online communities, you're in the right place. Let's delve into the alternatives to Circle.so.

15 June 2023 - 4 min read

Creating a successful community like CFO Connect (Spendesk): 5 tips from Faustine

Community-Led Growth

Creating and animating a community of several thousand members is a real challenge for many B2B companies. But is the challenge really so (over) ambitious? Or is it realistic and accessible, in a sustainable way?

25 April 2023 - 5 min read

Communautés : l’influence au service des ventes

Brand Community

Cette année, voici LA mission à ajouter sur votre liste des priorités : étendre votre influence.

14 February 2023 - 6 min read

Customer community: how to create your own?

Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.

19 October 2022 - 5 min read

Communauté de clients : comment créer la vôtre ?