Arthur Quincé

High Touch Customer Success: Elevate Your Client Engagement Strategy

Customer Success

This article explores the concept of high touch customer success, its benefits, and how integrating a platform like MeltingSpot can elevate your high touch strategy to new heights.

12 August 2024 - 5 min read

Low Touch: Meaning and Principles

Customer Success

In this article, we will dive into the meaning and principles of low touch, and how MeltingSpot can help you implement these strategies to enhance your customer success.

07 August 2024 - 6 min read

Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes

Customer education

Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.

30 July 2024 - 8 min read

Adapting Your Customer Success Strategy for Different Market Segments

Customer Success

Using the same strategies for everyone can lead to missed opportunities and unsatisfied customers. The difficulty that arises for many companies is how to segment their audience effectively. Don't worry; this article is all you need to know about some major segmentation strategies.

26 July 2024 - 8 min read

Automating Customer Success: Pitfalls and Solutions

Customer Success

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

23 July 2024 - 6 min read

Can I Use My Employee LMS to Educate My Customers?

Customer education

Let's dive into why using an employee LMS to educate customers isn't the best idea and explore how MeltingSpot, our cutting-edge customer education platform, can bridge this gap and supercharge your customer engagement and product adoption efforts.

25 June 2024 - 7 min read

Top Product Adoption Softwares

Product Adoption

Guide

In this article, we discuss just what product adoption is, the benefits it brings, the top five product adoption platforms, and key factors to consider when choosing the right software for your needs.

11 June 2024 - 11 min read

Les meilleures pratiques pour un onboarding personnalisé et une expérience client réussie

Customer Onboarding

Customer experience

Dans cet article, nous expliquons comment personnaliser l'onboarding fait toute la différence. Nous expliquons également pourquoi il est important de considérer chaque client individuellement et comment cela améliore leur expérience...

06 June 2024 - 11 min read

Customer Support vs Customer Success - Differences and Complementarities

Customer Success

Ever wonder why some customers keep coming back while others don’t? A big part of the answer lies in understanding the difference between customer success and customer support. You might think these are just two ways of saying the same thing, but they’re actually key to growing your

03 June 2024 - 9 min read

How to Choose Your Customer Success Platform: A Comprehensive Guide

Customer Success

Ever had a rough encounter with a business that threw your whole day off track? Well, your customers have, and it’s a big deal.

30 May 2024 - 11 min read

Worldia's Journey with MeltingSpot

Testimonial

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

14 March 2024 - 4 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Customer Onboarding

Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,

19 February 2024 - 12 min read

Customer Success Upsell - 10 Strategies You Should Know!

Customer Success

ROI

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies.  The

12 February 2024 - 8 min read

Low touch Customer Success: Characteristics, Implementation & Benefits

Customer Success

You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer

23 January 2024 - 7 min read

What is Product Adoption Rate? Metrics, Benefits & Strategies

Product Adoption

Customer Success

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience.  Let's start

17 January 2024 - 5 min read

Qu'est-ce que l'Adoption Produit ? Étapes, Mesures et Importance

Product Adoption

Customer Success

L'adoption produit se réfère au processus par lequel les utilisateurs commencent à utiliser et intégrer un nouveau produit ou service dans leur routine. Elle se déroule en plusieurs étapes distinctes, chacune ayant ses caractéristiques et défis.

17 January 2024 - 7 min read

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Product Adoption

Customer Success

Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.

08 January 2024 - 10 min read

What is Product Adoption? Stages, Measurement & Importance

Product Adoption

Customer Success

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

05 January 2024 - 6 min read