Arthur Quincé

Customer Success Upsell - 10 Strategies You Should Know!

Customer Success

ROI

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies.  The

12 February 2024 - 8 min read

Low touch Customer Success: Characteristics, Implementation & Benefits

Customer Success

You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer

23 January 2024 - 7 min read

What is Product Adoption Rate? Metrics, Benefits & Strategies

Product Adoption

Customer Success

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience.  Let's start

17 January 2024 - 5 min read

Qu'est-ce que l'Adoption Produit ? Étapes, Mesures et Importance

Product Adoption

Customer Success

L'adoption produit se réfère au processus par lequel les utilisateurs commencent à utiliser et intégrer un nouveau produit ou service dans leur routine. Elle se déroule en plusieurs étapes distinctes, chacune ayant ses caractéristiques et défis.

17 January 2024 - 7 min read

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Product Adoption

Customer Success

Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.

08 January 2024 - 10 min read

What is Product Adoption? Stages, Measurement & Importance

Product Adoption

Customer Success

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

05 January 2024 - 6 min read

L'importance d'un parcours d’onboarding client réussi

Customer education

Imaginez des clients enthousiastes achetant votre nouveau produit ou service, quelque chose dont vous êtes fier, pour finalement se sentir perdus lorsqu'ils essaient de s'y mettre. Oui, cela pourrait bien se produire sous votre nez ! Vous pourriez être en train de perdre de nombreux clients sans

08 October 2023 - 7 min read

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Testimonial

Customer Community

Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.

21 September 2023 - 3 min read

Customer Community : l’outil pour accélérer son cycle de vente

Customer Community

Activation

Long. Très long. Voilà comment qualifier le cycle de vente de la majorité des entreprises B2B.

04 August 2023 - 7 min read

Exploring Circle.so Alternatives: Find your Ideal Community Platform

Customer Community Platform

If you're in search of alternatives to Circle.so for creating online communities, you're in the right place. Let's delve into the alternatives to Circle.so.

15 June 2023 - 4 min read

Creating a successful community like CFO Connect (Spendesk): 5 tips from Faustine

Community-Led Growth

Creating and animating a community of several thousand members is a real challenge for many B2B companies. But is the challenge really so (over) ambitious? Or is it realistic and accessible, in a sustainable way?

25 April 2023 - 5 min read

Communautés : l’influence au service des ventes

Brand Community

Cette année, voici LA mission à ajouter sur votre liste des priorités : étendre votre influence.

14 February 2023 - 6 min read

Customer community: how to create your own?

Customer Community

Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.

19 October 2022 - 5 min read

Communauté de clients : comment créer la vôtre ?

Customer Community

Connaissez vous le point commun de tous vos clients ? Vous. Votre entreprise les rassemble autour d’une caractéristique commune : consommer vos produits ou services.

10 October 2022 - 5 min read

SQL, PQL, CQL : quelle différence ?

Community-Led Growth

En 2022, la communauté est la pierre angulaire des entreprises à succès. On parle de Community-Led Growth : lorsqu’une communauté est créée et animée par l’entreprise, elle guide sa croissance.

09 September 2022 - 5 min read

VC, fonds d’investissement : créez votre communauté de fondateurs !

Professional Networks

VC & Investors

Parmi les multiples facettes du Community Building, on retrouve aussi les communautés d’entreprises créées par des VC. Aujourd’hui, les fonds d’investissement comme...

23 August 2022 - 7 min read

Investment funds: create a community for your portfolio companies

Professional Networks

VC & Investors

Today, all companies are aware of the power of communities. And more importantly, all companies are able to create their own.

04 August 2022 - 6 min read

Engaging a community of prospects: benefits, action plan and ROI

Brand Community

All B2B companies have a common goal: to transform their prospects into customers. But this transformation cannot be achieved in a snap. And relying only on isolated actions, such as organizing webinars, won’t do the trick!

04 August 2022 - 4 min read