Arthur Quincé

Customer Support vs Customer Success - Differences and Complementarities

Customer Success

Ever wonder why some customers keep coming back while others don’t? A big part of the answer lies in understanding the difference between customer success and customer support. You might think these are just two ways of saying the same thing, but they’re actually key to growing your

03 June 2024 - 9 min read

How to Choose Your Customer Success Platform: A Comprehensive Guide

Customer Success

Ever had a rough encounter with a business that threw your whole day off track? Well, your customers have, and it’s a big deal.

30 May 2024 - 11 min read

Top 8 Customer LMS - A detailed analysis

Customer education

In this article, we're examining all the top LMS options, highlighting each one's strengths and weaknesses to simplify your decision-making process.

25 April 2024 - 14 min read

Worldia's Journey with MeltingSpot

Testimonial

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

14 March 2024 - 4 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Customer Onboarding

Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,

19 February 2024 - 12 min read

Customer Success Upsell - 10 Strategies You Should Know!

Customer Success

ROI

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies.  The

12 February 2024 - 8 min read

Low touch Customer Success: Characteristics, Implementation & Benefits

Customer Success

You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer

23 January 2024 - 7 min read

What is Product Adoption Rate? Metrics, Benefits & Strategies

Product Adoption

Customer Success

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience.  Let's start

17 January 2024 - 5 min read

Qu'est-ce que l'Adoption Produit ? Étapes, Mesures et Importance

Product Adoption

Customer Success

L'adoption produit se réfère au processus par lequel les utilisateurs commencent à utiliser et intégrer un nouveau produit ou service dans leur routine. Elle se déroule en plusieurs étapes distinctes, chacune ayant ses caractéristiques et défis.

17 January 2024 - 7 min read

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Product Adoption

Customer Success

Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.

08 January 2024 - 10 min read

What is Product Adoption? Stages, Measurement & Importance

Product Adoption

Customer Success

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

05 January 2024 - 6 min read

L'importance d'un parcours d’onboarding client réussi

Customer education

Imaginez des clients enthousiastes achetant votre nouveau produit ou service, quelque chose dont vous êtes fier, pour finalement se sentir perdus lorsqu'ils essaient de s'y mettre. Oui, cela pourrait bien se produire sous votre nez ! Vous pourriez être en train de perdre de nombreux clients sans

08 October 2023 - 7 min read

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Testimonial

Customer Community

Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.

21 September 2023 - 3 min read

Customer Community : l’outil pour accélérer son cycle de vente

Customer Community

Activation

Long. Très long. Voilà comment qualifier le cycle de vente de la majorité des entreprises B2B.

04 August 2023 - 7 min read

Exploring Circle.so Alternatives: Find your Ideal Community Platform

Customer Community Platform

If you're in search of alternatives to Circle.so for creating online communities, you're in the right place. Let's delve into the alternatives to Circle.so.

15 June 2023 - 4 min read

Creating a successful community like CFO Connect (Spendesk): 5 tips from Faustine

Community-Led Growth

Creating and animating a community of several thousand members is a real challenge for many B2B companies. But is the challenge really so (over) ambitious? Or is it realistic and accessible, in a sustainable way?

25 April 2023 - 5 min read

Communautés : l’influence au service des ventes

Brand Community

Cette année, voici LA mission à ajouter sur votre liste des priorités : étendre votre influence.

14 February 2023 - 6 min read

Customer community: how to create your own?

Customer Community

Do you know what all your customers have in common? You do. Your company gathers them around a common characteristic: consuming your products or services.

19 October 2022 - 5 min read