Arthur Quincé

Leveraging Customer Education for Enhanced Product Adoption

Customer education

In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.

06 September 2024 - 8 min read

The Secret to Effective Digital Customer Success: Curating Essential Content

Customer Success

Ever felt lost in the clutter of too much information? That's often the hurdle your customers face when they use your SaaS platform. What if you could strip away the excess and highlight what truly matters?

21 August 2024 - 10 min read

Pre-onboarding: Reducing Churn Through Better Customer Preparation Before Onboarding

Customer Onboarding

In this article, we’ll explore some essential tactics that can make a real difference through tips shared by Jonny Tennyson, Head of Customer Success at Secure Code Warrior, during a recent webinar.

16 August 2024 - 10 min read

High Touch Customer Success : Élevez Votre Stratégie d'Engagement Client

Customer Success

Cet article explore le concept du high touch customer success, ses avantages et comment intégrer une plateforme comme MeltingSpot peut élever votre stratégie high touch à de nouveaux sommets.

14 August 2024 - 6 min read

High Touch Customer Success: Elevate Your Client Engagement Strategy

Customer Success

This article explores the concept of high touch customer success, its benefits, and how integrating a platform like MeltingSpot can elevate your high touch strategy to new heights.

12 August 2024 - 5 min read

Low Touch: Meaning and Principles

Customer Success

In this article, we will dive into the meaning and principles of low touch, and how MeltingSpot can help you implement these strategies to enhance your customer success.

07 August 2024 - 6 min read

Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes

Customer education

Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.

30 July 2024 - 8 min read

Adapting Your Customer Success Strategy for Different Market Segments

Customer Success

Using the same strategies for everyone can lead to missed opportunities and unsatisfied customers. The difficulty that arises for many companies is how to segment their audience effectively. Don't worry; this article is all you need to know about some major segmentation strategies.

26 July 2024 - 8 min read

Automating Customer Success: Pitfalls and Solutions

Customer Success

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

23 July 2024 - 6 min read

The Top Customer Education Platforms In 2024

Customer education

It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.

26 June 2024 - 12 min read

Can I Use My Employee LMS to Educate My Customers?

Customer education

Let's dive into why using an employee LMS to educate customers isn't the best idea and explore how MeltingSpot, our cutting-edge customer education platform, can bridge this gap and supercharge your customer engagement and product adoption efforts.

25 June 2024 - 7 min read

Top Product Adoption Softwares

Product Adoption

Guide

In this article, we discuss just what product adoption is, the benefits it brings, the top five product adoption platforms, and key factors to consider when choosing the right software for your needs.

11 June 2024 - 11 min read

Les meilleures pratiques pour un onboarding personnalisé et une expérience client réussie

Customer Onboarding

Customer experience

Dans cet article, nous expliquons comment personnaliser l'onboarding fait toute la différence. Nous expliquons également pourquoi il est important de considérer chaque client individuellement et comment cela améliore leur expérience...

06 June 2024 - 11 min read

Customer Support vs Customer Success - Differences and Complementarities

Customer Success

Ever wonder why some customers keep coming back while others don’t? A big part of the answer lies in understanding the difference between customer success and customer support. You might think these are just two ways of saying the same thing, but they’re actually key to growing your

03 June 2024 - 9 min read

How to Choose Your Customer Success Platform: A Comprehensive Guide

Customer Success

Ever had a rough encounter with a business that threw your whole day off track? Well, your customers have, and it’s a big deal.

30 May 2024 - 11 min read

Top 8 Customer LMS - A Detailed Analysis

Customer education

In this article, we're examining all the top LMS options, highlighting each one's strengths and weaknesses to simplify your decision-making process.

25 April 2024 - 14 min read

Worldia's Journey with MeltingSpot

Testimonial

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

14 March 2024 - 4 min read

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Customer Onboarding

Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,

19 February 2024 - 12 min read