Arthur Quincé

AMPM Framework: A New Approach to Measuring Success in Customer Success

Customer Success

In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact

04 November 2024 - 9 min read

Blending Digital and Human Interaction in Customer Education

Customer education

In this article, we’ll help you combine the efficiency of digital education with the personal touch customers need

30 October 2024 - 8 min read

Creating Scalable Learning Paths for Diverse Customer Needs

In this article, we break down the strategy that your company can use to design scalable learning paths that adapt to the needs of your diverse customer base

28 October 2024 - 8 min read

Headless LMS: The Future of Learning Platforms Explained

Customer education

In this article, we’ll explore what a headless LMS is, how it differs from traditional LMS platforms, and why it represents the future of learning technology.

21 October 2024 - 7 min read

How to Use Customer Feedback to Make Your Education Program Even Better

Customer education

In this article, we show you how customer feedback can become your biggest asset in making your education program better.

15 October 2024 - 9 min read

Community Building as a Key Pillar of Customer Education

Customer education

In this article, we’ll explore why creating a strong customer community is important and why you should not overlook it.

11 October 2024 - 7 min read

Harnessing the Power of Self-Education in SaaS: Strategies and Benefits

Self-Education

SaaS Academy

In this article, we’ll share valuable insights from our webinar with Nisha Baxi, "Unlocking Success: Inside Stories of Customer Education Implementation," where she revealed the benefits and top tips for supporting customer self-education.

26 September 2024 - 7 min read

Product Education: The Ultimate Guide for Unlocking Success

Product Adoption

Self-Education

In this comprehensive guide, we will explore what product education is, why it matters, and how to implement the best strategies to drive success for both customers and businesses.

25 September 2024 - 7 min read

Enablement des Partenaires : Le Guide Complet pour Autonomiser Vos Partenaires

partner enablement

Dans ce guide, nous allons plonger dans ce qu’est l’enablement des partenaires, pourquoi il est essentiel, et comment élaborer une stratégie d’enablement qui marche.

25 September 2024 - 10 min read

Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success

partner enablement

This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.

25 September 2024 - 8 min read

L'Enablement Client : Le Guide Ultime pour Autonomiser Vos Clients

customer enablement

Dans ce guide complet, nous allons plonger dans tout ce que vous devez savoir sur l'enablement client, explorer les meilleures stratégies pour garantir le succès de vos clients, et vous montrer comment des plateformes comme MeltingSpot peuvent révolutionner vos efforts de formation client.

25 September 2024 - 9 min read

Customer Enablement: The Ultimate Guide to Empower Your Customers

customer enablement

In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.

25 September 2024 - 8 min read

Creating a Community Experience: More Than Just a Feature, It’s an Experience

Customer Communities

In this article, we break down everything you need to know about creating a successful customer community. We’ve included practical tips and real-life insights from Nisha Baxi, the Head of Customer Success at Gong. Keep reading to discover what makes a customer community truly thrive.

19 September 2024 - 8 min read

From Marketing to Customer Success: The Evolution of Nisha Baxi’s Role at Gong

Customer Success

In this article, we’ll take you through Nisha’s remarkable path from her early days at Gong to her current role as the head of community and customer success.

10 September 2024 - 9 min read

Leveraging Customer Education for Enhanced Product Adoption

Customer education

In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.

06 September 2024 - 8 min read

The Secret to Effective Digital Customer Success: Curating Essential Content

Customer Success

Ever felt lost in the clutter of too much information? That's often the hurdle your customers face when they use your SaaS platform. What if you could strip away the excess and highlight what truly matters?

21 August 2024 - 10 min read

Pre-onboarding: Reducing Churn Through Better Customer Preparation Before Onboarding

Customer Onboarding

In this article, we’ll explore some essential tactics that can make a real difference through tips shared by Jonny Tennyson, Head of Customer Success at Secure Code Warrior, during a recent webinar.

16 August 2024 - 10 min read

High Touch Customer Success : Élevez Votre Stratégie d'Engagement Client

Customer Success

Cet article explore le concept du high touch customer success, ses avantages et comment intégrer une plateforme comme MeltingSpot peut élever votre stratégie high touch à de nouveaux sommets.

14 August 2024 - 6 min read