Benoit Chatelier

L'impact de la conduite du changement dans le Customer Success

Succès client

Dans cet article, nous explorons pourquoi la gestion du changement est essentielle au Customer Success et comment, grâce aux conseils de Sue, vous pouvez mettre en place des stratégies concrètes pour guider vos clients tout au long de leur parcours.

26 November 2024 - 12 min read

Perspective européenne sur le customer success : Indices de salaires et tendances du secteur

Succès client

Dans cet article, nous étudierons les principaux salaires de référence en Customer Success en 2024 ainsi que les tendances qui façonnent le secteur en Europe

18 November 2024 - 7 min read

The Power of Customer Education: How It Drives SaaS Success

Customer education

Customer education is a game-changer for SaaS companies. A well-designed program increases product adoption, reduces churn, and creates loyal advocates. Debbie Smith, a leading expert in customer education, explains how a strong focus on user learning can unlock SaaS success.

14 November 2024 - 7 min read

Boosting engagement with Embedded Customer Education: How to leverage MeltingSpot’s embed feature

MeltingSpot

Discover the power of embedding customer education directly within your SaaS platform. MeltingSpot’s Embed feature lets you bring valuable learning experiences right where users need them—streamlining engagement and making customer education part of the daily experience.

12 November 2024 - 4 min read

A European Perspective on Customer Success: Salary Benchmarks and Industry Trends

Customer Success

In this article, we discuss key salary benchmarks and industry trends shaping customer success in Europe.

12 November 2024 - 8 min read

Bridging the Gap: Aligning Day-to-Day Customer Success Activities with Business Objectives

Customer Success

This article will explore practical strategies to bridge that gap, helping your CS team align daily activities with business objectives, and, ultimately, deliver greater value.

08 November 2024 - 11 min read

The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore

Customer Success

In this article, we explore how change management fits into customer success

06 November 2024 - 11 min read

Achieving Effective Adoption: The Key to Long-Term Customer Success

Product Adoption

In this article, we’ll explore what effective adoption entails, why it's essential for customer success, and the strategies customer success teams can employ to ensure their customers realize the full potential of the product.

02 November 2024 - 8 min read

Enhance access to your SaaS academy with MeltingSpot’s SSO feature

MeltingSpot

With single sign-on (SSO) integration, MeltingSpot streamlines secure access to your learning academies. This new feature enhances the user experience by reducing login friction and boosting security for private spaces.

01 November 2024 - 4 min read

Trends in Customer Education for 2025 and Beyond

Customer education

In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.

31 October 2024 - 8 min read

Empowering Customers Through Communities: The Secret to Reduced Churn and Enhanced Product Adoption

Customer Communities

Product Adoption

In this article, we’ll explore how customer communities can help your business reduce churn, enhance product adoption, and create a thriving support network.

29 October 2024 - 10 min read

Measuring the ROI of Customer Education: Key Metrics and Insights

Customer education

In this article, we'll show you how to measure the true impact of your customer education programs.

25 October 2024 - 11 min read

Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn

Customer Success

With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.

23 October 2024 - 6 min read

Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience

Customer Success

This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.

22 October 2024 - 7 min read

The Intersection of Customer Education and Product Development

Customer education

In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.

17 October 2024 - 10 min read

Boost your SaaS Academy's capabilities with MeltingSpot’s new API integration

MeltingSpot

With MeltingSpot’s new API, seamlessly integrate your SaaS academy with other platforms to automate processes, enhance data insights, and personalize user experiences. This powerful tool allows you to customize your academy, creating a richer and more engaging environment.

15 October 2024 - 5 min read

5 Proven Tips to Elevate Customer Success Through Continuous Learning

Customer Success

Customer Onboarding

In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.

08 October 2024 - 9 min read

The Strategic Role of Customer Education in SaaS Business Success

Customer education

In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.

04 October 2024 - 7 min read