The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore
In this article, we explore how change management fits into customer success
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11 min read
Benoit Chatelier
Achieving Effective Adoption: The Key to Long-Term Customer Success
In this article, we’ll explore what effective adoption entails, why it's essential for customer success, and the strategies customer success teams can employ to ensure their customers realize the full potential of the product.
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8 min read
Enhance access to your SaaS academy with MeltingSpot’s SSO feature
With single sign-on (SSO) integration, MeltingSpot streamlines secure access to your learning academies. This new feature enhances the user experience by reducing login friction and boosting security for private spaces.
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4 min read
Trends in Customer Education for 2025 and Beyond
In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.
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8 min read
Empowering Customers Through Communities: The Secret to Reduced Churn and Enhanced Product Adoption
In this article, we’ll explore how customer communities can help your business reduce churn, enhance product adoption, and create a thriving support network.
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10 min read
Measuring the ROI of Customer Education: Key Metrics and Insights
In this article, we'll show you how to measure the true impact of your customer education programs.
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11 min read
Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn
With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.
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6 min read
Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience
This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.
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7 min read
The Intersection of Customer Education and Product Development
In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.
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10 min read
Boost your SaaS Academy's capabilities with MeltingSpot’s new API integration
With MeltingSpot’s new API, seamlessly integrate your SaaS academy with other platforms to automate processes, enhance data insights, and personalize user experiences. This powerful tool allows you to customize your academy, creating a richer and more engaging environment.
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5 min read
5 Proven Tips to Elevate Customer Success Through Continuous Learning
In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.
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9 min read
The Strategic Role of Customer Education in SaaS Business Success
In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.
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7 min read
How Modern Technologies are Transforming Digital Customer Success
In this article, we’ll break down how these technologies are transforming digital customer success.
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9 min read
Enhance user engagement with MeltingSpot’s Widgets: The ultimate guide for SaaS success
Discover how MeltingSpot's Widgets can drive user engagement, provide in-context support, and simplify user journeys directly within your SaaS platform. Bring essential interactions to your users with ease, thanks to MeltingSpot’s intuitive Widgets.
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4 min read
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
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10 min read
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
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10 min read
Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics
This article will show you his valuable tips on how to align your measurements with real business goals.
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10 min read
High Touch vs. Low Touch: Choosing the Right Customer Success Strategy
This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.
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7 min read
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