Benoit Chatelier

High Touch vs. Low Touch: Choosing the Right Customer Success Strategy

Customer Success

This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.

16 August 2024 - 5 min read

Integrating Product and Marketing Teams in Customer Success

Customer Success

In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.

14 August 2024 - 9 min read

High Touch vs. Low Touch : Choisir la Bonne Stratégie de Succès Client

Customer Success

Cet article explore les stratégies de succès client high touch vs. low touch, en soulignant leurs principales différences, avantages, et comment décider quelle approche convient le mieux à votre entreprise.

10 August 2024 - 7 min read

Low Touch : Définition et Principes

Customer Success

Dans cet article, nous allons plonger dans la définition et les principes du low touch, et comment MeltingSpot peut vous aider à mettre en œuvre ces stratégies pour améliorer votre succès client.

09 August 2024 - 8 min read

Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client

Customer Success

Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.

06 August 2024 - 6 min read

The Impact of Group Training Sessions on Customer Success

Customer Success

In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.

31 July 2024 - 9 min read

The Importance of Onboarding and Everboarding in Digital Customer Success

Customer Onboarding

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

24 July 2024 - 8 min read

La réorganisation de la fonction CS chez Aircall - avec Philippe Lima, Head of CS South Europe

Customer Success

Philippe a partagé avec nous son expérience et les défis rencontrés lors de la réorganisation des équipes Customer Success chez Aircall. Voici un aperçu détaillé de ce Talk.

15 July 2024 - 8 min read

Top Customer Community Platforms And Their Features

Customer Community Platform

Guide

This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!

21 June 2024 - 13 min read

The Best Ways To Customize Onboarding for an Exceptional Customer Experience

Customer Onboarding

Customer experience

In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.

06 June 2024 - 10 min read

Support client vs Succès client - différences et complémentarités

Customer Success

Dans cet article, nous expliquons ce que signifient réellement le succès client et le support client, quelle est la différence entre support client vs succès client, et pourquoi chacun de ces éléments est essentiel à la croissance de votre entreprise.

04 June 2024 - 9 min read

Les 8 meilleurs LMS Client : analyse détaillée

Customer education

Dans cet article, nous examinons les meilleures options de LMS, en mettant en avant les forces et faiblesses de chacune pour vous aider à choisir.

29 May 2024 - 16 min read

How to Measure the Success of Your Onboarding Process

Customer Onboarding

It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding

17 April 2024 - 8 min read

Price Bee's Transformation with MeltingSpot

Testimonial

MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.

14 March 2024 - 3 min read

Javelo's Success with MeltingSpot

Testimonial

Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.

11 March 2024 - 3 min read

Top 9 des meilleures pratiques pour un onboarding SaaS efficace

Customer Onboarding

Environ 86% des utilisateurs disent qu'ils resteraient probablement plus longtemps avec un service qui les aide à bien démarrer.

23 February 2024 - 13 min read

Customer Success KPIs: Metrics & Benchmarks

Customer Success

KPI

A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience. In the dynamic landscape of customer-centric

23 January 2024 - 8 min read

How To Use ChatGPT In Customer Success

Customer Success

AI

In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have

10 January 2024 - 7 min read