How Modern Technologies are Transforming Digital Customer Success
In this article, we’ll break down how these technologies are transforming digital customer success.
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8 min read
Benoit Chatelier
Enhance user engagement with MeltingSpot’s Widgets: The ultimate guide for SaaS success
Discover how MeltingSpot's Widgets can drive user engagement, provide in-context support, and simplify user journeys directly within your SaaS platform. Bring essential interactions to your users with ease, thanks to MeltingSpot’s intuitive Widgets.
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3 min read
The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch
In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.
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9 min read
The Importance of Personalization in Digital Customer Success
In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!
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9 min read
Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics
This article will show you his valuable tips on how to align your measurements with real business goals.
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9 min read
High Touch vs. Low Touch: Choosing the Right Customer Success Strategy
This article delves into the high touch vs. low touch customer success strategies, highlighting their key differences, benefits, and how to decide which approach is right for your business.
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5 min read
Integrating Product and Marketing Teams in Customer Success
In this article, we’ll explore his valuable insights on why everyone needs to work together to make customers smile.
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9 min read
High Touch vs. Low Touch : Choisir la Bonne Stratégie de Succès Client
Cet article explore les stratégies de succès client high touch vs. low touch, en soulignant leurs principales différences, avantages, et comment décider quelle approche convient le mieux à votre entreprise.
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7 min read
Low Touch : Définition et Principes
Dans cet article, nous allons plonger dans la définition et les principes du low touch, et comment MeltingSpot peut vous aider à mettre en œuvre ces stratégies pour améliorer votre succès client.
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8 min read
Tout comprendre au Low Touch Customer Success pour optimiser l'Engagement Client
Dans cet article, on va vous montrer comment optimiser votre succès client avec le low touch, en vous appuyant sur des outils automatisés et des ressources éducatives continues.
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6 min read
The Impact of Group Training Sessions on Customer Success
In this article, we discuss Jonny's insights and explore the benefits and challenges of group training, helping you understand why they are becoming an essential tool for customer success.
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9 min read
The Importance of Onboarding and Everboarding in Digital Customer Success
In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.
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8 min read
La réorganisation de la fonction CS chez Aircall - avec Philippe Lima, Head of CS South Europe
Philippe a partagé avec nous son expérience et les défis rencontrés lors de la réorganisation des équipes Customer Success chez Aircall. Voici un aperçu détaillé de ce Talk.
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8 min read
Top Customer Community Platforms And Their Features
This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!
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13 min read
The Best Ways To Customize Onboarding for an Exceptional Customer Experience
In this article, we discuss how personalizing onboarding makes a big difference. We have also explained why it's important to treat each customer as an individual and how this makes their experience better.
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10 min read
Support client vs Succès client - différences et complémentarités
Dans cet article, nous expliquons ce que signifient réellement le succès client et le support client, quelle est la différence entre support client vs succès client, et pourquoi chacun de ces éléments est essentiel à la croissance de votre entreprise.
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9 min read
Les 8 meilleurs LMS Client : analyse détaillée
Dans cet article, nous examinons les meilleures options de LMS, en mettant en avant les forces et faiblesses de chacune pour vous aider à choisir.
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17 min read
How to Measure the Success of Your Onboarding Process
It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry.
The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding
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8 min read
