Discover the five stages of the technology adoption lifecycle and actionable strategies to accelerate product adoption, overcome challenges, and engage users at every step.

17 December 2024 - 9 min read

Adoption efficace: la clé du Customer Success à long terme

Product Adoption

Customer Success

Dans cet article, nous examinerons ce qu'implique une adoption efficace, pourquoi elle est cruciale en Customer Success, et quelles stratégies les équipes CS peuvent mettre en œuvre pour permettre à leurs clients de maximiser le potentiel de votre produit.

27 November 2024 - 8 min read

L'impact de la conduite du changement dans le Customer Success

Customer Success

Dans cet article, nous explorons pourquoi la gestion du changement est essentielle au Customer Success et comment, grâce aux conseils de Sue, vous pouvez mettre en place des stratégies concrètes pour guider vos clients tout au long de leur parcours.

26 November 2024 - 11 min read

Value Perception Score : l'importance de la perception de la valeur dans le Customer Success

Customer Success

Dans cet article, nous allons explorer pourquoi la perception de la valeur est si importante et comment vous pouvez utiliser le VPS pour renforcer les relations clients et améliorer leur fidélisation.

25 November 2024 - 12 min read

Perspective européenne sur le customer success : Indices de salaires et tendances du secteur

Customer Success

Dans cet article, nous étudierons les principaux salaires de référence en Customer Success en 2024 ainsi que les tendances qui façonnent le secteur en Europe

18 November 2024 - 7 min read

The Future of Customer Success: Embracing AI and Data-Driven Strategies

Customer Success

In this article, we explore how AI and data-driven approaches are shaping the future of customer success

13 November 2024 - 8 min read

A European Perspective on Customer Success: Salary Benchmarks and Industry Trends

Customer Success

In this article, we discuss key salary benchmarks and industry trends shaping customer success in Europe.

12 November 2024 - 7 min read

The Importance of Value Perception in Customer Success: Introducing the VPS Metric

Customer Success

Value Perception Score

In this article, we’ll explore why value perception is so important and how you can use VPS to strengthen customer relationships and retention.

11 November 2024 - 11 min read

Leveraging Technology in Customer Success: Tools and Platforms that Make a Difference

Customer Success

In this article, we’ll take you through some of the most powerful tools customer success teams are using to transform how they work, from improving customer onboarding to boosting retention.

09 November 2024 - 10 min read

Bridging the Gap: Aligning Day-to-Day Customer Success Activities with Business Objectives

Customer Success

This article will explore practical strategies to bridge that gap, helping your CS team align daily activities with business objectives, and, ultimately, deliver greater value.

08 November 2024 - 9 min read

The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore

Customer Success

In this article, we explore how change management fits into customer success

06 November 2024 - 10 min read

AMPM Framework: A New Approach to Measuring Success in Customer Success

Customer Success

In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact

04 November 2024 - 9 min read

Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn

Customer Success

With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.

23 October 2024 - 4 min read

Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience

Customer Success

This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.

22 October 2024 - 6 min read

5 Proven Tips to Elevate Customer Success Through Continuous Learning

Customer Success

Customer Onboarding

In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.

08 October 2024 - 8 min read

The Power of Customer Success Communities: Building Loyalty and Driving Growth

Customer Success

Customer Communities

Customer communities are one of the hottest trends in boosting your customer success. They can elevate satisfaction, drive growth, and build lasting loyalty among your users.

30 September 2024 - 8 min read

From Building a Community to Digital Customer Success: A Winning Strategy

Customer Success

Creating a strong customer success strategy is essential for any business aiming to thrive. One key component that can greatly enhance this strategy is building a robust customer community—an approach that connects customers, drives engagement, and boosts success outcomes. However, overcoming challenges along the way requires a thoughtful, integrated

24 September 2024 - 7 min read

How Modern Technologies are Transforming Digital Customer Success

Customer Success

In this article, we’ll break down how these technologies are transforming digital customer success.

12 September 2024 - 8 min read