How proactive customer education can reduce support costs in SaaS

Customer education

Customer Support

Proactive customer education is key to reducing SaaS support costs. By shifting from reactive support to ongoing, in-app training, SaaS companies can reduce dependency, boost user engagement, and ultimately drive long-term product success.

04 July 2025 - 5 min read

Best Email Marketing Platforms in 2025: A Customer Success and Learning Perspective

Customer Onboarding

Customer education

Product Adoption

Looking for the best email marketing platform to support customer onboarding & education? This 2025 guide compares top tools on how well they support customer success, product training, and automated learning workflows. Discover which platform helps turn new users into power users, faster.

26 March 2025 - 7 min read

Top Customer Education Platforms in 2025

Customer education

It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.

06 January 2025 - 10 min read

Top Forum Softwares in 2025: Find the right fit for your needs

Customer education

Customer Engagement

Customer Success

Discover the top forum software in 2025! Compare platforms like Discourse, phpBB, and XenForo, and learn how to build a Customer Academy that drives product adoption and user engagement. Explore advanced tools and features with MeltingSpot!

06 January 2025 - 18 min read

Top 8 Customer LMS - A detailed analysis

Customer education

In this article, we're examining all the top LMS options, highlighting each one's strengths and weaknesses to simplify your decision-making process.

05 January 2025 - 16 min read

The essential components of a successful Customer Education program

Customer education

A successful customer education program is key to increasing product adoption, improving customer satisfaction, and reducing churn. Learn the essential components you need for a successful program, from strategy and content delivery to support systems and analytics.

20 December 2024 - 9 min read

Top Customer Education models and when to use them

Customer education

Choosing the right customer education model is crucial for product adoption and satisfaction. This article explores top models like self-paced learning, instructor-led training, and blended learning, offering guidance on when to use each to drive engagement, loyalty, and long-term success.

20 December 2024 - 9 min read

Mastering the customer onboarding process: Strategies to drive product adoption and reduce churn

Customer Onboarding

Customer education

An effective customer onboarding process is the cornerstone of long-term user success. Discover how to design an onboarding journey that accelerates product adoption, reduces early churn, and keeps your customers coming back.

17 December 2024 - 12 min read

Why Product Adoption Should Be the Core Focus of Your Customer Education Program

Product Adoption

Customer education

Product adoption should be the core focus of your customer education program. Learn how a strong educational foundation can boost retention, satisfaction, and advocacy. Discover actionable insights from expert Debbie, and explore how MeltingSpot’s tools help drive product adoption.

07 December 2024 - 7 min read

Upskilling Through Customer Education: Building a Skilled User Base

Customer education

Upskilling your customers isn't just about improving product usage—it's about empowering them to become experts. Learn how customer education programs can unlock untapped value and create a more skilled, engaged user base.

06 December 2024 - 8 min read

The Power of Customer Education: How It Drives SaaS Success

Customer education

Customer education is a game-changer for SaaS companies. A well-designed program increases product adoption, reduces churn, and creates loyal advocates. Debbie Smith, a leading expert in customer education, explains how a strong focus on user learning can unlock SaaS success.

14 November 2024 - 7 min read

Trends in Customer Education for 2025 and Beyond

Customer education

In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.

31 October 2024 - 8 min read

Blending Digital and Human Interaction in Customer Education

Customer education

In this article, we’ll help you combine the efficiency of digital education with the personal touch customers need

30 October 2024 - 10 min read

Measuring the ROI of Customer Education: Key Metrics and Insights

Customer education

In this article, we'll show you how to measure the true impact of your customer education programs.

25 October 2024 - 11 min read

Headless LMS: The Future of Learning Platforms Explained

Customer education

In this article, we’ll explore what a headless LMS is, how it differs from traditional LMS platforms, and why it represents the future of learning technology.

21 October 2024 - 8 min read

The Intersection of Customer Education and Product Development

Customer education

In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.

17 October 2024 - 10 min read

How to Use Customer Feedback to Make Your Education Program Even Better

Customer education

In this article, we show you how customer feedback can become your biggest asset in making your education program better.

15 October 2024 - 10 min read

The Strategic Role of Customer Education in SaaS Business Success

Customer education

In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.

04 October 2024 - 7 min read