Leveraging Technology in Customer Success: Tools and Platforms that Make a Difference

In this article, we’ll take you through some of the most powerful tools customer success teams are using to transform how they work, from improving customer onboarding to boosting retention.

09 November 2024 - 11 min read

Bridging the Gap: Aligning Day-to-Day Customer Success Activities with Business Objectives

Customer Success

This article will explore practical strategies to bridge that gap, helping your CS team align daily activities with business objectives, and, ultimately, deliver greater value.

08 November 2024 - 11 min read

The Rise of Specialization in Customer Success Teams

In this article, we will explore how customer success teams are evolving to meet these new challenges

07 November 2024 - 11 min read

The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore

Customer Success

In this article, we explore how change management fits into customer success

06 November 2024 - 11 min read

AMPM Framework: A New Approach to Measuring Success in Customer Success

Customer Success

In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact

04 November 2024 - 10 min read

Achieving Effective Adoption: The Key to Long-Term Customer Success

Product Adoption

In this article, we’ll explore what effective adoption entails, why it's essential for customer success, and the strategies customer success teams can employ to ensure their customers realize the full potential of the product.

02 November 2024 - 8 min read

Enhance access to your SaaS academy with MeltingSpot’s SSO feature

MeltingSpot

With single sign-on (SSO) integration, MeltingSpot streamlines secure access to your learning academies. This new feature enhances the user experience by reducing login friction and boosting security for private spaces.

01 November 2024 - 4 min read

Trends in Customer Education for 2025 and Beyond

Customer education

In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.

31 October 2024 - 9 min read

Blending Digital and Human Interaction in Customer Education

Customer education

In this article, we’ll help you combine the efficiency of digital education with the personal touch customers need

30 October 2024 - 10 min read

Empowering Customers Through Communities: The Secret to Reduced Churn and Enhanced Product Adoption

Customer Communities

Product Adoption

In this article, we’ll explore how customer communities can help your business reduce churn, enhance product adoption, and create a thriving support network.

29 October 2024 - 10 min read

Creating Scalable Learning Paths for Diverse Customer Needs

In this article, we break down the strategy that your company can use to design scalable learning paths that adapt to the needs of your diverse customer base

28 October 2024 - 8 min read

Measuring the ROI of Customer Education: Key Metrics and Insights

Customer education

In this article, we'll show you how to measure the true impact of your customer education programs.

25 October 2024 - 11 min read

Mastering Digital Customer Success: Strategies for Boosting Product Adoption and Reducing Churn

Customer Success

With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.

23 October 2024 - 6 min read

Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience

Customer Success

This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.

22 October 2024 - 7 min read

Headless LMS: The Future of Learning Platforms Explained

Customer education

In this article, we’ll explore what a headless LMS is, how it differs from traditional LMS platforms, and why it represents the future of learning technology.

21 October 2024 - 8 min read

The Intersection of Customer Education and Product Development

Customer education

In this article, you'll discover how bringing together customer education and product development can create a smoother user experience, boost engagement, and help customers unlock the full value of your product.

17 October 2024 - 10 min read

Boost your SaaS Academy's capabilities with MeltingSpot’s new API integration

MeltingSpot

With MeltingSpot’s new API, seamlessly integrate your SaaS academy with other platforms to automate processes, enhance data insights, and personalize user experiences. This powerful tool allows you to customize your academy, creating a richer and more engaging environment.

15 October 2024 - 5 min read

How to Use Customer Feedback to Make Your Education Program Even Better

Customer education

In this article, we show you how customer feedback can become your biggest asset in making your education program better.

15 October 2024 - 10 min read

Become a Digital Customer Success Champion with MeltingSpot Academy!

Step into MeltingSpot Academy, your ultimate training hub for mastering Digital Customer Success. Level up your skills and become an expert in customer onboarding and education. Join a community of passionate CS leaders who are mastering the latest tools and strategies, including MeltingSpot and other top solutions. Get access to exclusive courses, masterclasses, inspiring talks, eBooks, and more to boost your expertise and lead the way!

Join Academy