In this article, we'll show you - through 5 essential tips - how to create a continuous learning journey that keeps customers engaged and satisfied.

08 October 2024 - 8 min read

The Strategic Role of Customer Education in SaaS Business Success

Customer education

In this article, we reveal why customer education is a must for SaaS business success. We also highlight some valuable lessons from our recent conversation with Simona Dimitrova, Head of Education & Community at Pennylane.

04 October 2024 - 6 min read

The Power of Customer Success Communities: Building Loyalty and Driving Growth

Customer Success

Customer Communities

Customer communities are one of the hottest trends in boosting your customer success. They can elevate satisfaction, drive growth, and build lasting loyalty among your users.

30 September 2024 - 8 min read

Harnessing the Power of Self-Education in SaaS: Strategies and Benefits

Self-Education

SaaS Academy

In this article, we’ll share valuable insights from our webinar with Nisha Baxi, "Unlocking Success: Inside Stories of Customer Education Implementation," where she revealed the benefits and top tips for supporting customer self-education.

26 September 2024 - 7 min read

Product Education: The Ultimate Guide for Unlocking Success

Product Adoption

Self-Education

In this comprehensive guide, we will explore what product education is, why it matters, and how to implement the best strategies to drive success for both customers and businesses.

25 September 2024 - 7 min read

Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success

partner enablement

This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.

25 September 2024 - 8 min read

Customer Enablement: The Ultimate Guide to Empower Your Customers

customer enablement

In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.

25 September 2024 - 8 min read

From Building a Community to Digital Customer Success: A Winning Strategy

Customer Success

Creating a strong customer success strategy is essential for any business aiming to thrive. One key component that can greatly enhance this strategy is building a robust customer community—an approach that connects customers, drives engagement, and boosts success outcomes. However, overcoming challenges along the way requires a thoughtful, integrated

24 September 2024 - 7 min read

The Role of Community and Support in Reducing Customer Support Tickets

customer support

What if your customers could solve each other's problems without ever needing to contact support? Yes, it's possible. How? Through CUSTOMER COMMUNITIES.

20 September 2024 - 10 min read

Creating a Community Experience: More Than Just a Feature, It’s an Experience

Customer Communities

In this article, we break down everything you need to know about creating a successful customer community. We’ve included practical tips and real-life insights from Nisha Baxi, the Head of Customer Success at Gong. Keep reading to discover what makes a customer community truly thrive.

19 September 2024 - 8 min read

How Modern Technologies are Transforming Digital Customer Success

Customer Success

In this article, we’ll break down how these technologies are transforming digital customer success.

12 September 2024 - 8 min read

From Marketing to Customer Success: The Evolution of Nisha Baxi’s Role at Gong

Customer Success

In this article, we’ll take you through Nisha’s remarkable path from her early days at Gong to her current role as the head of community and customer success.

10 September 2024 - 9 min read

Enhance user engagement with MeltingSpot’s Widgets: The ultimate guide for SaaS success

MeltingSpot

Discover how MeltingSpot's Widgets can drive user engagement, provide in-context support, and simplify user journeys directly within your SaaS platform. Bring essential interactions to your users with ease, thanks to MeltingSpot’s intuitive Widgets.

10 September 2024 - 3 min read

The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch

Customer Success

In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.

08 September 2024 - 9 min read

Leveraging Customer Education for Enhanced Product Adoption

Customer education

In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.

06 September 2024 - 8 min read

The Importance of Personalization in Digital Customer Success

Customer Success

In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!

04 September 2024 - 9 min read

The Power of Community in Customer Success: Benefits and Implementation Strategies

Customer Community

Customer Success

In this article, you'll learn from Jonny’s experiences and get some great tips on creating a vibrant customer community.

23 August 2024 - 12 min read

The Secret to Effective Digital Customer Success: Curating Essential Content

Customer Success

Ever felt lost in the clutter of too much information? That's often the hurdle your customers face when they use your SaaS platform. What if you could strip away the excess and highlight what truly matters?

21 August 2024 - 10 min read

Become a Digital Customer Success Champion with MeltingSpot Academy!

Step into MeltingSpot Academy, your ultimate training hub for mastering Digital Customer Success. Level up your skills and become an expert in customer onboarding and education. Join a community of passionate CS leaders who are mastering the latest tools and strategies, including MeltingSpot and other top solutions. Get access to exclusive courses, masterclasses, inspiring talks, eBooks, and more to boost your expertise and lead the way!

Join Academy