Customer communities: the key to retention?

Customer Community

Retention

62% of customers believe that companies consider them as just a number (source: Gladly). And if more than 6 out of 10 customers think that way, it's time to take action.

03 October 2023 - 5 min read

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Testimonial

Customer Community

Learn how EnergyCAP leveraged MeltingSpot to create a vibrant online community, meeting customer demands for remote interaction and boosting satisfaction.

21 September 2023 - 3 min read

Towards a digital-led approach to Customer Success Management?

Customer Success

For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).

18 September 2023 - 5 min read

Customer Community & Academy: what are the differences?

SaaS Academy

Customer Community

Today more than ever, customer retention is becoming the number one priority (as opposed to acquiring new customers). And to take care of them throughout the customer journey, companies are multiplying initiatives: Customer Community, Customer Academy... Are these terms familiar to you?

18 September 2023 - 6 min read

VC, Investment Funds: Create Your Founder Community!

Professional Networks

VC & Investors

Among the many aspects of Community Building are the communities of founders created by VCs.

06 September 2023 - 6 min read

Customer Community: The tool to accelerate your sales cycle.

Customer Community

Activation

Long. Very long. That's how we can describe the sales cycle for the majority of B2B companies.

31 August 2023 - 6 min read

How to launch your Customer Academy?

SaaS Academy

Guide

In the B2B world, Client Academies are becoming more and more common. Pennylane, Smappen, Plezi, Datananas... These SaaS solutions are among the pioneers in the field of Academies. And if you want to join them by creating your own, you've come to the right place

03 August 2023 - 6 min read

Creating, nurturing, and engaging a community: 4 tips from Killian Talin

Community Engagement

"50 million. That's the staggering number of individuals across the globe who embrace the title of 'creators'."

06 July 2023 - 5 min read

"Community Builder: a profession of the future? With Alexandre Louapre (Komuno)"

Community Builder

Today, the field of Community Building is experiencing significant growth. However, just a few years ago, the concept of communities was still in its infancy. Alexandre Louapre, the founder of KOMUNO, confirmed this to us. In 2016, he held the position of Head of Community at Crème de la Crème.

05 July 2023 - 4 min read

"Inbound Marketing vs Community-Led Growth: What are the challenges? With Gabriel Dabi-Schwebel (1min30)"

Community-Led Growth

"Every company can become its own media: that is the belief of Gabriel Dabi-Schwebel, a pioneer in Inbound Marketing in France and founder of the agency 1min30."

27 June 2023 - 6 min read

The Significance of Virtual Communities for Your Business

Community-Led Growth

Establishing a strong presence on social media is no longer just a priority for modern businesses. It has become a crucial aspect that cannot be overlooked.

21 June 2023 - 6 min read

What is the investor perspective on Community-Led Growth?

Community-Led Growth

VC & Investors

Community-Led Growth is a growth strategy driven by one or more business communities. These communities, consisting of customers, partners, employees, or investors, are placed at the center of decision-making. And in recent years, their influence has been steadily increasing.

21 June 2023 - 6 min read

Having a brand community: Why is it so important?

Brand Community

The concept of community is no longer a new idea. Businesses have come to understand the significance of having a community for their business.

16 June 2023 - 5 min read

Community Funnel: 6 Steps to Build Your Own

Community Building

Guide

It's official: community is undeniably one of the most powerful tools, a must-have for both B2B and B2C businesses!

16 June 2023 - 6 min read

NFT and B2B Marketing: A Promising Future?

Community-Led Growth

It's official, doubts are fading: NFTs are in high demand. The volume of NFT transactions surged by 38% between December 2022 and January 2023, reaching a staggering $946 million. However, there is a catch: this boom is mainly observed in the B2C space.

15 June 2023 - 5 min read

Exploring Circle.so Alternatives: Find your Ideal Community Platform

Customer Community Platform

If you're in search of alternatives to Circle.so for creating online communities, you're in the right place. Let's delve into the alternatives to Circle.so.

15 June 2023 - 4 min read

Exploring Hivebrite 16 Alternatives: Discover your Ideal Community Platform

Community Platform

Guide

In this article, we will introduce you to a range of top Hivebrite alternative community platforms, each with its unique strengths.

06 June 2023 - 4 min read

How to create a powerful webinar to attract and retain clients?

Activation

Retention

A staggering 72% of marketers agree that webinars are the ultimate powerhouse for generating high-quality leads (GoToWebinar 2017). But, there's more: when you nail the perfect combination of captivating content & engaging delivery, webinars can become your secret weapon for customer loyalty.

31 May 2023 - 6 min read