In-App Learning: Revolutionizing Software Adoption and Change Management

70% of transformation projects fail due to poor change management, often because users don't fully understand new tools or their value. This is where in-app learning becomes a game-changer...

18 December 2024 - 4 min read

Mastering the customer onboarding process: Strategies to drive product adoption and reduce churn

Customer Onboarding

Customer education

An effective customer onboarding process is the cornerstone of long-term user success. Discover how to design an onboarding journey that accelerates product adoption, reduces early churn, and keeps your customers coming back.

17 December 2024 - 11 min read

Understanding the Technology Adoption Lifecycle: strategies for success

Product Adoption

Customer Retention

Customer Success

Discover the five stages of the technology adoption lifecycle and actionable strategies to accelerate product adoption, overcome challenges, and engage users at every step.

17 December 2024 - 9 min read

Why Product Adoption Should Be the Core Focus of Your Customer Education Program

Product Adoption

Customer education

Product adoption should be the core focus of your customer education program. Learn how a strong educational foundation can boost retention, satisfaction, and advocacy. Discover actionable insights from expert Debbie, and explore how MeltingSpot’s tools help drive product adoption.

07 December 2024 - 6 min read

Upskilling Through Customer Education: Building a Skilled User Base

Customer education

Upskilling your customers isn't just about improving product usage—it's about empowering them to become experts. Learn how customer education programs can unlock untapped value and create a more skilled, engaged user base.

06 December 2024 - 7 min read

The Power of Customer Education: How It Drives SaaS Success

Customer education

Customer education is a game-changer for SaaS companies. A well-designed program increases product adoption, reduces churn, and creates loyal advocates. Debbie Smith, a leading expert in customer education, explains how a strong focus on user learning can unlock SaaS success.

14 November 2024 - 6 min read

The Future of Customer Success: Embracing AI and Data-Driven Strategies

Customer Success

In this article, we explore how AI and data-driven approaches are shaping the future of customer success

13 November 2024 - 8 min read

Boosting engagement with Embedded Customer Education: How to leverage MeltingSpot’s embed feature

MeltingSpot

Discover the power of embedding customer education directly within your SaaS platform. MeltingSpot’s Embed feature lets you bring valuable learning experiences right where users need them—streamlining engagement and making customer education part of the daily experience.

12 November 2024 - 2 min read

A European Perspective on Customer Success: Salary Benchmarks and Industry Trends

Customer Success

In this article, we discuss key salary benchmarks and industry trends shaping customer success in Europe.

12 November 2024 - 7 min read

The Importance of Value Perception in Customer Success: Introducing the VPS Metric

Customer Success

Value Perception Score

In this article, we’ll explore why value perception is so important and how you can use VPS to strengthen customer relationships and retention.

11 November 2024 - 11 min read

Leveraging Technology in Customer Success: Tools and Platforms that Make a Difference

Customer Success

In this article, we’ll take you through some of the most powerful tools customer success teams are using to transform how they work, from improving customer onboarding to boosting retention.

09 November 2024 - 10 min read

Bridging the Gap: Aligning Day-to-Day Customer Success Activities with Business Objectives

Customer Success

This article will explore practical strategies to bridge that gap, helping your CS team align daily activities with business objectives, and, ultimately, deliver greater value.

08 November 2024 - 9 min read

The Rise of Specialization in Customer Success Teams

In this article, we will explore how customer success teams are evolving to meet these new challenges

07 November 2024 - 9 min read

The Role of Change Management in Customer Success: Lessons from Sue Nabeth Moore

Customer Success

In this article, we explore how change management fits into customer success

06 November 2024 - 10 min read

AMPM Framework: A New Approach to Measuring Success in Customer Success

Customer Success

In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact

04 November 2024 - 9 min read

Achieving Effective Adoption: The Key to Long-Term Customer Success

Product Adoption

In this article, we’ll explore what effective adoption entails, why it's essential for customer success, and the strategies customer success teams can employ to ensure their customers realize the full potential of the product.

02 November 2024 - 7 min read

Enhance access to your SaaS academy with MeltingSpot’s SSO feature

MeltingSpot

With single sign-on (SSO) integration, MeltingSpot streamlines secure access to your learning academies. This new feature enhances the user experience by reducing login friction and boosting security for private spaces.

01 November 2024 - 3 min read

Trends in Customer Education for 2025 and Beyond

Customer education

In this article, you’ll discover the emerging trends in customer education for 2025 and beyond, including personalized learning experiences, in-product education, and the integration of AI to enhance user engagement and satisfaction.

31 October 2024 - 7 min read

Become a Digital Customer Success Champion with MeltingSpot Academy!

Step into MeltingSpot Academy, your ultimate training hub for mastering Digital Customer Success. Level up your skills and become an expert in customer onboarding and education. Join a community of passionate CS leaders who are mastering the latest tools and strategies, including MeltingSpot and other top solutions. Get access to exclusive courses, masterclasses, inspiring talks, eBooks, and more to boost your expertise and lead the way!

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