The Future of Customer Success: Embracing AI and Data-Driven Strategies
In this article, we explore how AI and data-driven approaches are shaping the future of customer success
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8 min read
Arthur Quincé
The Importance of Value Perception in Customer Success: Introducing the VPS Metric
In this article, we’ll explore why value perception is so important and how you can use VPS to strengthen customer relationships and retention.
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11 min read
Leveraging Technology in Customer Success: Tools and Platforms that Make a Difference
In this article, we’ll take you through some of the most powerful tools customer success teams are using to transform how they work, from improving customer onboarding to boosting retention.
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10 min read
The Rise of Specialization in Customer Success Teams
In this article, we will explore how customer success teams are evolving to meet these new challenges
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9 min read
AMPM Framework: A New Approach to Measuring Success in Customer Success
In this article, we explore the components of the AMPM framework, discuss its application, and offer practical strategies for customer success teams seeking to enhance their impact
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9 min read
Blending Digital and Human Interaction in Customer Education
In this article, we’ll help you combine the efficiency of digital education with the personal touch customers need
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8 min read
Creating Scalable Learning Paths for Diverse Customer Needs
In this article, we break down the strategy that your company can use to design scalable learning paths that adapt to the needs of your diverse customer base
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8 min read
Headless LMS: The Future of Learning Platforms Explained
In this article, we’ll explore what a headless LMS is, how it differs from traditional LMS platforms, and why it represents the future of learning technology.
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7 min read
How to Use Customer Feedback to Make Your Education Program Even Better
In this article, we show you how customer feedback can become your biggest asset in making your education program better.
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9 min read
Community Building as a Key Pillar of Customer Education
In this article, we’ll explore why creating a strong customer community is important and why you should not overlook it.
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7 min read
Harnessing the Power of Self-Education in SaaS: Strategies and Benefits
In this article, we’ll share valuable insights from our webinar with Nisha Baxi, "Unlocking Success: Inside Stories of Customer Education Implementation," where she revealed the benefits and top tips for supporting customer self-education.
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7 min read
Product Education: The Ultimate Guide for Unlocking Success
In this comprehensive guide, we will explore what product education is, why it matters, and how to implement the best strategies to drive success for both customers and businesses.
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7 min read
Enablement des Partenaires : Le Guide Complet pour Autonomiser Vos Partenaires
Dans ce guide, nous allons plonger dans ce qu’est l’enablement des partenaires, pourquoi il est essentiel, et comment élaborer une stratégie d’enablement qui marche.
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10 min read
Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success
This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.
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8 min read
L'Enablement Client : Le Guide Ultime pour Autonomiser Vos Clients
Dans ce guide complet, nous allons plonger dans tout ce que vous devez savoir sur l'enablement client, explorer les meilleures stratégies pour garantir le succès de vos clients, et vous montrer comment des plateformes comme MeltingSpot peuvent révolutionner vos efforts de formation client.
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9 min read
Customer Enablement: The Ultimate Guide to Empower Your Customers
In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.
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8 min read
Creating a Community Experience: More Than Just a Feature, It’s an Experience
In this article, we break down everything you need to know about creating a successful customer community. We’ve included practical tips and real-life insights from Nisha Baxi, the Head of Customer Success at Gong. Keep reading to discover what makes a customer community truly thrive.
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8 min read
From Marketing to Customer Success: The Evolution of Nisha Baxi’s Role at Gong
In this article, we’ll take you through Nisha’s remarkable path from her early days at Gong to her current role as the head of community and customer success.
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9 min read
