All you need to know about Digital Customer Education.

Benoit Chatelier

With SaaS businesses expanding globally and customer bases growing rapidly, digital customer success is no longer a luxury but a necessity for ensuring users achieve their desired outcomes efficiently.

Proactive Customer Service: The Ultimate Guide to Elevating Your Customer Experience

Benoit Chatelier

This article will explore everything you need to know about proactive customer service, why it's essential for your business, and how you can implement it effectively.

Boost your SaaS Academy's capabilities with MeltingSpot’s new API integration

MeltingSpot

Benoit Chatelier

With MeltingSpot’s new API, seamlessly integrate your SaaS academy with other platforms to automate processes, enhance data insights, and personalize user experiences. This powerful tool allows you to customize your academy, creating a richer and more engaging environment.

Partner Enablement: The Comprehensive Guide to Empowering Your Partners for Success

partner enablement

Arthur Quincé

This guide will delve into what partner enablement is, why it matters, and how to build a successful partner enablement strategy. We will also explore top strategies for effective partner enablement, showing how platforms like MeltingSpot can make a significant impact on your approach.

Customer Enablement: The Ultimate Guide to Empower Your Customers

customer enablement

Arthur Quincé

In this comprehensive guide, we will dive deep into everything you need to know about customer enablement, explore the best strategies to ensure your customers are set up for success, and show you how platforms like MeltingSpot can revolutionize your customer education efforts.

The Different Digital CS Strategies: Low-Touch, Mid-Touch, and High-Touch

Benoit Chatelier

In this article, we discuss the three main customer success strategies - low-touch, mid-touch, and high-touch - and show you how each one can make a big difference.

Leveraging Customer Education for Enhanced Product Adoption

Arthur Quincé

In this article, we're sharing key insights from our webinar with Nisha Baxi (Head of Community and Digital Customer Success @Gong) on how effective customer education can drive product adoption and keep your customers happy.

The Importance of Personalization in Digital Customer Success

Benoit Chatelier

In this article, we share some practical tips and insights from Nisha Baxi, Head of Community & Digital Customer Success at Gong. Once you go through this article you will be ready to launch your own personalization strategies for customer success!

Building an Effective Customer Knowledge Base: Best Practices and Common Mistakes

Arthur Quincé

Many businesses struggle with their customer knowledge bases becoming cluttered and outdated, turning what should be a helpful resource into a source of frustration.

The Importance of Onboarding and Everboarding in Digital Customer Success

Benoit Chatelier

In this article, we discuss the importance of a strong start with onboarding, the value of ongoing support, the challenges you might face, and practical solutions to overcome them.

Automating Customer Success: Pitfalls and Solutions

Arthur Quincé

In this article, we discuss the pitfalls and solutions Jonny discussed and uncover strategies to help you enhance your customer success approach without losing that human touch.

The Top Customer Education Platforms In 2024

Customer Community Platform

Arthur Quincé

It is reported that trained customers are 68% more likely to use a product regularly, 56% more likely to explore more features, and 87% more likely to solve issues on their own without needing support.

Top Customer Community Platforms And Their Features

Guide

Benoit Chatelier

This article is just what you need! After going through this guide, you will find out just what a customer community platform is, why it matters, and which one could be the best for your brand! So, let's get started!

How to Measure the Success of Your Onboarding Process

Benoit Chatelier

It is reported that Insufficient onboarding causes 40-60% of post-signup users to drop out of the software industry. The onboarding journey is your initiation into the heart of a product. But how do we know if this voyage is a success? Enter Onboarding Key Performance Indicators (KPIs) – the compass guiding

Worldia's Journey with MeltingSpot

Arthur Quincé

Learn how MeltingSpot helped Worldia centralize content and enhance communication, leading to remarkable success for the tour operator.

Price Bee's Transformation with MeltingSpot

Benoit Chatelier

MeltingSpot’s journey with Price bee, a leading CPQ SaaS, transformed their business, specializing in construction material pricing and sales.

Javelo's Success with MeltingSpot

Benoit Chatelier

Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.

Top 9 Best Practices for Effective SaaS Onboarding

Startup

Arthur Quincé

Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or understand how to get started. This confusion leads to frustration,

Customer Success Upsell - 10 Strategies You Should Know!

ROI

Arthur Quincé

Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30 percent boost for companies using customer success upsell strategies. The

Low touch Customer Success: Characteristics, Implementation & Benefits

Arthur Quincé

You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality. At MeltingSpot, we love this strategy. Why? Because our customer

Customer Success KPIs: Metrics & Benchmarks

KPI

Benoit Chatelier

A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience. In the dynamic landscape of customer-centric

What is Product Adoption Rate? Metrics, Benefits & Strategies

Arthur Quincé

In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product's acceptance within your target audience. Let's start

How To Use ChatGPT In Customer Success

Benoit Chatelier

In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run. Yet, when it comes to customer success, many people have

How to Scale Your Customer Success: Strategies for Sustainable Growth

Benoit Chatelier

For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer success involves implementing strategies and leveraging tools to maintain high-quality

Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle

Arthur Quincé

Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip you with just the right knowledge to decode product success.

What is Product Adoption? Stages, Measurement & Importance

Arthur Quincé

This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.

The Importance Of Building A Customer Onboarding Journey

Benoit Chatelier

Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly sending tons of customers away due to unsuccessful customer onboarding.

Time To Activate: Definition and Principles

KPI

Benoit Chatelier

Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.

Customer Community: The Ally of Customer Success Teams?

Customer Community

Benoit Chatelier

Today, it is the most effective strategy to boost growth, enhance customer experience, and streamline the work of Customer Success teams.

How to integrate customer education into every stage of the customer journey?

Benoit Chatelier

Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.

How EnergyCAP Transforms Customer Engagement with MeltingSpot

Customer Community

Arthur Quincé

Learn how EnergyCap transformed operations and achieved goals with MeltingSpot, enhancing client engagement and building dynamic communities.

Towards a digital-led approach to Customer Success Management?

SaaS Certification Program

Benoit Chatelier

For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).

Customer Community: The tool to accelerate your sales cycle.

Customer Community

Activation

Benoit Chatelier

Long. Very long. That's how we can describe the sales cycle for the majority of B2B companies.

Leveraging certification programs to drive SaaS adoption and loyalty

Learn how to leverage SaaS certification programs to boost product adoption and customer loyalty. Discover key strategies for creating impactful certification programs that enhance user engagement and drive long-term success.

20 December 2024 - 8 min read

The essential components of a successful Customer Education program

A successful customer education program is key to increasing product adoption, improving customer satisfaction, and reducing churn. Learn the essential components you need for a successful program, from strategy and content delivery to support systems and analytics.

20 December 2024 - 8 min read

Top Customer Education models and when to use them

Choosing the right customer education model is crucial for product adoption and satisfaction. This article explores top models like self-paced learning, instructor-led training, and blended learning, offering guidance on when to use each to drive engagement, loyalty, and long-term success.

20 December 2024 - 7 min read

How to optimize product activities for better user engagement and growth

Product activities encompass all the actions users take within your product. Learn how to track, analyze, and optimize these activities to enhance user engagement, improve feature adoption, and drive SaaS growth.

20 December 2024 - 10 min read

How to master Product Tracking for better business decisions

Product tracking is essential for understanding user behavior, improving product performance, and driving business growth. Learn how to implement effective product tracking strategies and use data to make informed decisions.

20 December 2024 - 11 min read

How to create a Release plan that boosts Feature adoption and User engagement

A well-crafted release plan is essential for SaaS success, ensuring smooth launches, driving feature adoption, and boosting user engagement. Learn how to design a release plan that aligns teams, excites users, and delivers measurable results.

20 December 2024 - 11 min read

Product marketing strategies to drive feature adoption and customer retention

Discover the top product marketing strategies that drive customer engagement, boost feature adoption, and increase ROI for SaaS companies. Learn how to align marketing and customer success to achieve product growth.

19 December 2024 - 8 min read

In-App Learning: Revolutionizing Software Adoption and Change Management

70% of transformation projects fail due to poor change management, often because users don't fully understand new tools or their value. This is where in-app learning becomes a game-changer...

18 December 2024 - 4 min read

Mastering the customer onboarding process: Strategies to drive product adoption and reduce churn

An effective customer onboarding process is the cornerstone of long-term user success. Discover how to design an onboarding journey that accelerates product adoption, reduces early churn, and keeps your customers coming back.

17 December 2024 - 11 min read

Understanding the Technology Adoption Lifecycle: strategies for success

Customer Retention

Discover the five stages of the technology adoption lifecycle and actionable strategies to accelerate product adoption, overcome challenges, and engage users at every step.

17 December 2024 - 9 min read

Why Product Adoption Should Be the Core Focus of Your Customer Education Program

Product adoption should be the core focus of your customer education program. Learn how a strong educational foundation can boost retention, satisfaction, and advocacy. Discover actionable insights from expert Debbie, and explore how MeltingSpot’s tools help drive product adoption.

07 December 2024 - 6 min read

Upskilling Through Customer Education: Building a Skilled User Base

Upskilling your customers isn't just about improving product usage—it's about empowering them to become experts. Learn how customer education programs can unlock untapped value and create a more skilled, engaged user base.

06 December 2024 - 7 min read

The Power of Customer Education: How It Drives SaaS Success

Customer education is a game-changer for SaaS companies. A well-designed program increases product adoption, reduces churn, and creates loyal advocates. Debbie Smith, a leading expert in customer education, explains how a strong focus on user learning can unlock SaaS success.

14 November 2024 - 6 min read

The Future of Customer Success: Embracing AI and Data-Driven Strategies

In this article, we explore how AI and data-driven approaches are shaping the future of customer success

13 November 2024 - 8 min read

Boosting engagement with Embedded Customer Education: How to leverage MeltingSpot’s embed feature

MeltingSpot

Discover the power of embedding customer education directly within your SaaS platform. MeltingSpot’s Embed feature lets you bring valuable learning experiences right where users need them—streamlining engagement and making customer education part of the daily experience.

12 November 2024 - 2 min read

A European Perspective on Customer Success: Salary Benchmarks and Industry Trends

In this article, we discuss key salary benchmarks and industry trends shaping customer success in Europe.

12 November 2024 - 7 min read

The Importance of Value Perception in Customer Success: Introducing the VPS Metric

Value Perception Score

In this article, we’ll explore why value perception is so important and how you can use VPS to strengthen customer relationships and retention.

11 November 2024 - 11 min read

Leveraging Technology in Customer Success: Tools and Platforms that Make a Difference