Key Performance Indicators for Customer Success: Moving Beyond Traditional Metrics
This article will show you his valuable tips on how to align your measurements with real business goals.
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9 min read
Customer Success KPIs: Metrics & Benchmarks
A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve had a great experience.
In the dynamic landscape of customer-centric
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8 min read
Time To Activate: Definition and Principles
Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.
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5 min read
