Javelo's Success with MeltingSpot
Discover how Javelo, part of the Tellent group, uses MeltingSpot to enhance employee performance evaluation and streamline HR processes.
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4 min read
Top 9 Best Practices for Effective SaaS Onboarding
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Imagine one of your users decides to try out your new software, filled with anticipation for how it will make their work easier. However, they find themselves lost right after logging in, unable to navigate the tons of features or
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13 min read
Customer Success Upsell - 10 Strategies You Should Know!
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Upselling is a growth strategy used by every other company. Whether it's an e-commerce store or a SaaS business, upselling is becoming a huge trend with effective revenue results and satisfied customers. Statistics reveal a 10 to 30
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9 min read
Low touch Customer Success: Characteristics, Implementation & Benefits
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You've probably heard about low touch customer success, this automated approach that's winning over more and more SaaS companies. And for good reason—it lets you manage an impressive volume of customers without sacrificing service quality.
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8 min read
Customer Success KPIs: Metrics & Benchmarks
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A survey from the Temkin Group shows that bad news isn’t the only thing that travels fast. They found that 77% of customers would recommend and provide a referral to a company to a friend with whom they’ve
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9 min read
What is Product Adoption Rate? Metrics, Benefits & Strategies
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In a world of innovation, understanding and mastering product adoption rate metrics is the key to propelling your product into the limelight. But what is the product adoption rate? Simply put, it's the heartbeat of your product'
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7 min read
How To Use ChatGPT In Customer Success
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In this evolving world of artificial intelligence, where every industry is adapting to various tools, ChatGPT has emerged as a game changer, marking its popularity in almost every field. From photography to e-commerce, it has truly changed how businesses run.
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8 min read
How to Scale Your Customer Success: Strategies for Sustainable Growth
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For every SaaS product, scaling customer success is not just a goal but a necessity for sustainable growth. As companies expand their customer base, ensuring that each customer receives the attention and support they need becomes increasingly challenging. Scaling customer
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7 min read
Decoding Product Success: A High-Stakes Journey through the Product Adoption Cycle
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Eager to propel your product to new heights? Let us guide you through the process of uncovering the strategic intricacies of the Product Adoption Cycle. From understanding key stages to leveraging innovative strategies for effective adoption, this article will equip
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12 min read
What is Product Adoption? Stages, Measurement & Importance
This article serves as your compass, navigating through the definition and stages of the product adoption process, unveiling the product adoption curve, exploring key measurement metrics, and providing crucial insights into why product adoption is the cornerstone of successful product management.
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7 min read
The Importance Of Building A Customer Onboarding Journey
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Can you imagine customers eagerly buying your new product or service, something you're proud of, only to feel lost when trying to get started? Yes, that might be happening right under your nose! You may have been unknowingly
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8 min read
Time To Activate: Definition and Principles
Ever wondered what makes some businesses stand out, not just for one sale but for a stream of happy customers? Well, that is the magic of customer activation. It's more than just getting people to buy; it's about making them fans.
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6 min read
How to integrate customer education into every stage of the customer journey?
Education, trust, and sales go hand in hand. In 2023, the realization is clear: establishing a lasting relationship with a customer is impossible without effective education and support throughout their journey.
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9 min read
Towards a digital-led approach to Customer Success Management?
For 88% of customers, the customer experience is as important as the products or services (Salesforce, 2022).
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6 min read
How to launch your Customer Academy?
In the B2B world, Client Academies are becoming more and more common. Pennylane, Smappen, Plezi, Datananas... These SaaS solutions are among the pioneers in the field of Academies. And if you want to join them by creating your own, you've come to the right place
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7 min read
Become an expert in software training & adoption with MS Nation the MeltingSpot Community
Step into MS Nation, our Community, your ultimate training hub for mastering software adoption and user success!
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